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How our Support team deliver smart and efficient solutions to you
The Support team are our Sherpas who help guide our clients to find the best possible solution for their queries.
Having decades of experience between them, the Support team take a collaborative approach when sourcing a solution for a client. With their broad knowledge and skills, the team consult with each other on a day to day basis, and more formally at weekly meetings. They assess what has been learned, what tips and tricks have arisen, and how they can better improve efficiencies in our clients’ businesses.
An integral part of Support Services is the methodology undertaken when dealing with support issues. The team will always provide clients with a quote, and will never proceed on any actions until approval has been given by the client. The initial aim of the Support team is to establish the desired outcome with the client and work from there. Knowing more about the client’s issue means the team can provide multiple resolutions.
Handling over 2,000 individual support queries means our Support team have developed a robust knowledge base grounded in their real experiences in finding a solution for our clients. No matter if the query is small or large, our Support team will always endeavour to provide our clients with a satisfactory solution.