Australian Custom Pipes

MYOB Exo solved pain points and improved transparency for the swiftly growing business.

Australian Custom Pipes, owned and directed by Dennis Jones, is a New South Wales-based manufacturer and supplier of pipes, fittings and fabrications. Their machinery produces custom orders that fulfil the needs of homes and buildings Australia wide. However, their stellar 15-year track record of solid growth driven by quality, price and service was being held back by software that was not up to the task. Thus, MYOB Exo stepped up to the plate.

What catalysed the switch to MYOB Exo?

With increasing complexities including an inventory list with thousands of units of raw materials and more than 500 pipes and fittings, they realised that they needed to upgrade their business software to keep up with their aggressive growth strategy.

“We had numerous Excel spreadsheets and a bit of everything, everywhere. With more customers and a bigger sales team, we needed better visibility and control over every aspect of the business” – Dennis Jones, Managing Director.

Which changes followed the decision?

Kilimanjaro’s Exo consultant, Terelou Lazarte, conducted a series of workshops with the team to uncover their pain points and map their ideal future state.

“Our urgent focus was on greater visibility of stock across multiple warehouses, customised reporting and more insights into sales opportunities” – Terelou Lazarte, Senior Consultant.

The business went live with MYOB Exo in July 2018, gaining benefits such as customised reporting tools, visibility of stock across multiple warehouses, cost controls and insights into sales opportunities. Additionally, MYOB Exo was tightly integrated with MS Outlook© to automate routine communications, allowing customers to receive immediate details about the order progress.

How are Australian Custom Pipes now?

The implementation of MYOB Exo for Australian Custom Pipes saw significant results with the company increasing their sales conversion rates, improving transparency of the production process and gaining real cost control benefits. The single, integrated business software solution solved the company’s pain points which were constraining growth. 

To hear more about how Australian Custom Pipes became a connected business by implementing MYOB Exo, download the case study, or get in touch with us at To learn more about MYOB Exo, visit the main product page here.


Excellence in Business Development 2015 AU
MYOB EXO Award 2015
North Sydney Awards v3
Telstra Awards 2012