Riley Industrial and Marine SalesMYOB Exo was the best suited solution for RIMS’ needs- supportive, easy to use and cost-effective
At Kilimanjaro Consulting, we believe in both nurturing and celebrating the success of others. So when Riley industries and Marine Sales (RIMS) gained invaluable freedoms and efficiencies from their implementation of MYOB Exo, we felt obliged to share their story.
Who is Riley Industrial and Marine Sales?
RIMS is a specialised engineering business known for its ability to blend innovation and diversity when solving hydraulic and pneumatic problems. From the company’s establishment in Hobart in 1981, RIMS was focused on servicing and repairing the local industrial and marine market when their business began to turn upwards into the growing demand.
What catalysed the switch?
As a rapidly expanding business with multiple sites and relationships with some of Australia’s leading suppliers, RIMS was facing increased pressure to better manage their internal data and sales processes. The accounting and payroll system, Attache, had served the business for the better part of 8 years. Yet, with slow and unreliable systems and a lack of local support, RIMS knew that if they didn’t make a change soon, their business would come to a standstill.
Which changes followed the decision?
RIMS embarked on an extensive ERP search over 18 months, finding fault after fault before finally settling on MYOB Exo Business. The nature of it, that being user-friendly, configurable, instantaneous, and flexible, was what initially attracted the engineering business as well as being what gave them invaluable freedom.
Additionally, RIMS then underwent a vast process of rebuilding their systems from the ground up from both a user and hardware point of view. This involved close support from the implementation team for almost 6 weeks, proving the infinite value of localised support from industry experts as they ironed out almost all their previous issues.
How are they now?
A few years down the line, RIMS are taking advantage of a plethora of benefits from their new MYOB Exo system, allowing them to develop as a professional industry supplier and as an efficient business.
To learn more about the specific mechanisms that were employed by RIMS in their journey to software and systems proficiency, read the full case study below.