Connor provides MYOB Exo support to clients.
My role as a consultant is to provide a wide range of support services to the clients of Kilimanjaro Consulting. Working in the busy Client Services team, I provide support on MYOB Exo Business and its many modules.
Thanks to the advances in technology, support can be provided efficiently via a number options including TeamViewer, remote access direct to servers, 3rd party products, phone, email and more. Most days, all the above options are used with my preference being a combination of TeamViewer and phone support. In addition to the relationship that is built from talking to a client, I feel that it is paramount to understand the exact nature of the issue in order to find the right solution. Therefore, listening to the customer, whilst watching their TeamViewer session, is a great way to gain an understanding of the problem.
Prior to Kilimanjaro, I completed a Bachelor of Business degree, majoring in Finance and Accounting. Combining the knowledge from this degree along with the technical skills in Exo, will equip me with the ability to solve clients’ problems and assist them in understanding any financial aspects that can arise as a result of these issues. In addition to my degree, I am completing a Chartered Accountant qualification to increase my existing accounting knowledge and improve upon the quality of service that I can provide to my clients.
Having come from a Hospitality background, I highly value customer service and understand its importance. I believe it is imperative that a high standard is achieved. I am always striving to maintain a high level of customer service and satisfaction.
Elvina delves into client’s issue, helping identify what went wrong and providing a solution.
My role within Kilimanjaro is to answer support calls and help clients to my best ability. I also refer clients to the most suitable consultant if need be. I work on a range of different issues that could occur in MYOB Exo Business. I look at clients issues and strive to resolve this for them. My role also involves me working on clarity forms and doing simple coding/investigation work in SQL and reading up on the user guide and internal SharePoint to continue learning about Exo.
I have a background of admin work at a life insurance company, with additional experience in simple data entry and managing customers accounts. I graduated from the University of Auckland where I majored in Accounting and statistics. In my free time, I like to take my dogs for walks and watch tv shows.
Team Leader: Support
I encourage and support my tribe to think outside the box.
My primary role is to work closely with the Account management team, Implementation team, Project teams and MYOB, to ensure our Support services are delivered effectively and efficiently to our clients. I ensure that my tribe members embody the company Golden Rules and encourage knowledge and personal growth within my tribe. The Level 1 Support team are often the first point of contact with clients, and I am here to make sure that our clients become advocates for Kilimanjaro.
I believe I bring a wealth of personal experience to the support team. I have formal qualifications in Accounting and a background knowledge of Exo Business, coming from many years as a user. I have had extensive experience in product support, team leadership and accounting. I encourage and support my tribe to think outside the box and understand user perspectives when finding resolutions for complex issues. However, it’s my interest in baking and my talent with cupcakes that brings the smile to my tribe.
Service Delivery Manager (NZ)
Murray delivers incremental improvements to the customer experience for all our clients.
I’m involved in formulating strategy around the support process and helping our teams to implement that strategy. I’m also responsible for communicating our strategic vision and aligning our processes to that vision. A key focus in #ClientFirst and my job is to role model client-centric behaviours and reinforce those behaviours in others. I still spend a large part of my day working directly with customers in a consulting capacity. I also pick up the odd support call along the way!
I’ve worked for about 20 years in the finance + IT space, including 15 years with Enprise. Prior to that, I worked as a Tax Accountant for EY London (great fun!) and Deloitte’s. I hold a degree in Human Resource Management and a Diploma in Management Systems. It’s only taken me 30 years to start putting some of that study into practice!
I’m an avid rugby fan and played rugby up until I was about 45. I use the term “played” loosely. I’m blessed to be married to my wife Dallas, who is as passionate about cooking good food as I am about eating it. We travelled to Europe when we were younger before returning to New Zealand to start a family. Our idea of a perfect holiday now is camping with friends at one of Northlands amazing beaches.
Senior Consultant – Support
Nick is naturally curious about solving problems.
My role at Kilimanjaro centres around improving the support experience the customer will experience. Whether it is assisting the other Team members with difficult cases or helping to train the next generation of support, my focus is the clients.
Having worked in ERP Software for the last 15 years and in manufacturing prior to that, I bring a broad knowledge of Industries with me. Implementing and training business solutions for 5 years in the UK, I moved to New Zealand where I started my tenure with MYOB for 8 years. From there I became a Product Specialist in both MYOB EXO Business and MYOB Advanced Business. I trained all of the new NZ consultants in both products and ran assistance for the Partners when stuck on queries. I also ran Webinars and Product Sales demonstrations. My depth of knowledge in both EXO and Advanced is comprehensive and I hope to assist Kilimanjaro in any way I can.
Being based in Christchurch, Quintin is responsible for ensuring our clients receive the highest quality training on MYOB Exo.
Training and educating staff on a new system is critical for the success of the implementation. One of Kilimanjaro’s strengths is the training courses available to clients across Australia. Recognising the potential for us to provide training opportunities to users of Exo Business, Exo Employer Services and MYOB Advanced, I have the exciting responsibility of managing all our training courses, investigating new opportunities for training and developing new training courses. I also liaison between clients and our consultants to provide customised training tailored specifically to the client’s needs and requirements.
Prior to joining the Kilimanjaro Tribe, I managed the Partner Education Program for MYOB’s Enterprise Solution Division, upskilling new Exo Business consultants and developing a certification program for Exo Employer Services. Coming from a consulting background, I understand the principals involved in implementing a new system. As a qualified trainer, I also understand the importance of providing relevant and up-to-date training. With nearly two decades of knowledge on payroll and finance, I can ensure that our team provide the most appropriate training to help clients get the most out of their MYOB Exo and MYOB Advanced systems.
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