What I do at Kilimanjaro
My role is to manage the support process for Kilimanjaro’s MYOB Advanced clients. Support cases for MYOB Advanced are logged with us by email, phone or through our customer portal. My first responsibility is to triage the cases to identify which ones are the most urgent. I assist clients by being the first responder to any issue they have, from a simple “how do I do this”, to assisting with critical cases. I solve as many cases as I can myself, consult with my colleagues, and escalate issues to MYOB where necessary.
What I bring to the tribe
I have a background in management accounting and IT and have considerable experience supporting clients in financial applications over the last 15 years.
When not at work, I enjoy spending time with my family on the northern beaches, mountain biking with mates, and following the mighty All Blacks.