Enhanced Simplypaid

Users of the fully integrated financial and business management system, MYOB Exo who use ezyCollect and its online payments hub, Simplypaid, can supercharge their collections with an enhanced ‘Pay Now’ button on their invoices or statements. This new feature enables your debtors to pay a bulk selection of open invoices after clicking Pay Now from a single invoice or statement. Simplypaid allows your customers to settle invoices in the most convenient way. Overall, the easier it is to pay you, the quicker the funds roll in.

Where previously the ‘Pay Now’ prompt on an invoice allowed debtors to complete a credit card payment for that invoice only, now debtors click and enter a portal housing all of their open invoices. From here, they can bulk pay all their invoices in a single credit card payment.

The upgraded Pay Now button benefits both you and your debtors.

The benefits for you:

  • All open invoices are displayed – debtors see alerts on the ones that are overdue
  • Prompts debtors to pay multiple invoices in a single transaction
  • Less administration time as payments are collected in bulk

The benefits for your debtors:

  • The convenience of a 24/7 self-service checkout
  • Send invoice queries from within the portal
  • See a record of their transaction history with you

Kilimanjaro Consulting only partners with the most trusted third party providers. To see the full list of the connected services we recommend for MYOB Exo users, visit our page here.

Prior to finding suitable add-on products for your business, we encourage you to have a non-obligatory chat with a consultant from our Strategic Account Management & Connected Services Team (SAMACS). The SAMACS team supports Kilimanjaro clients in their efforts to transform and grow by identifying the best solutions and services for clients. To try the new Simplypaid features at no charge for 30 days, please call on on 1300 857 464 or email our connected services team.

ezyCollect New Feature Release: Activity Write Back

What is Activity Write Back?

ezyCollect can now log its activity within MYOB Exo. Activity Write Back is a new premium feature for Kilimanjaro clients to provide a more centralised 360-degree view of the customer. This feature allows ezyCollect to log any automated or manual debtor communications and notes as entries in each Debtor’s History Notes within MYOB Exo. Exo users will now be able to see a record of ezyCollect’s activity, previously only accessible by logging into ezyCollect. While your ezyCollect updates will run on its usual sync time, write-backs to MYOB Exo occur almost instantly.

In Exo, the ezyCollect’s entry includes a description of the communication activity or note, timestamp of when it was sent from ezyCollect, the user responsible for the action, and a copy of the message body.
ezyCollect will write back to MYOB Exo to record the following communications between ezyCollect and your debtors and debt collection partners:

  • Pre-reminders
  • New invoices
  • 1st to 6th follow-ups via any communication format
  • Email to the customer confirming the phone call
  • Monthly Statement
  • Manually added communications
  • Thank you email
  • Demand letter activated
  • Debt collector activated
  • Messages received via the Simplypaid chat service

ezyCollect will also log any notes from the system:

  • Debtor status change (paused/reactivated)
  • Invoices excluded/included
  • Error email (bounce back)
  • Manually inputted notes

Please note that once Activity Write Back is enabled for your service, ezyCollect will not record a backlog of communications; it only records the communications sent when the Activity Write Back feature is enabled.

Things to note

If a communication or note has been deleted in ezyCollect, it will not delete the activity in Exo; it will create a new entry with the subject line ‘DELETED’.

If you don’t see your MYOB Exo file updated immediately, please allow a few minutes for Internet connectivity issues.

MYOB Exo History Notes does not write back to ezyCollect, so continue using ezyCollect as your primary hub for accounts receivable management.

Contact us today!

We believe that add-on products can greatly benefit clients and their business. However, you should always consider what are the most suited connected services are for you. At Kilimanjaro, we only partner with the most trusted third party providers. To see the full list of the connected services we recommend for MYOB Exo users, visit our page here.

Prior to finding suitable add-on products for your business, we encourage you to have a non-obligatory chat with a consultant from our Strategic Account Management & Connected Services Team (SAMACS). The SAMACS team supports Kilimanjaro clients in their efforts to transform and grow by identifying the best solutions and services for clients.  Please call us on on 1300 857 464 or email our connected services team

A 3-Step Strategy to Collect Unpaid Invoices before EOFY

With the end of financial year around the corner, now is the time to replenish your bank account so your business has the cash on hand to meet its tax and superannuation obligations. And with the $20,000 instant asset write-off extended until 30 June 2018, eligible businesses that purchase assets before the end of June can claim a deduction through the  2017/18 tax return.

Your uncollected invoices are an immediate source of cash. While your invoices may have been collecting dust to date, there’s good news: a few simple things, done now, can generate quick cash flow returns.

1. Bulk email your overdue debtors with an effective reminder

Use your CRM software to send a payment reminder to every overdue debtor. Ideally, you will be customising every reminder with the total amount overdue, length overdue and penalties due as per your contracts.

If it’s too time-consuming to manually customise reminders, send a general reminder politely stating that your customer’s invoice/s are overdue and you would appreciate prompt payment soon. You’ll be surprised by the flurry of payments that come in, especially if you haven’t sent payment reminders before. Your customers may be further incentivised by understanding that there are benefits to completing their payment before the end of the financial year.  Here’s a generalised template you can customise for your own business:

Dear <<Customer name>>,

As the end of the financial year draws near,  <<Your company name>> would like to thank you for your business. We hope it’s been a great year of growth and learning for you.

This time of year necessitates a close look at our books and our review has flagged your outstanding accounts. We appreciate this may be an oversight and hope you will be able to complete payment by 4 pm on <<insert date>>.

As you are probably attending to your tax accounting also, please be reminded that by not completing payment, you might miss out on deductions and input tax credits you could be entitled to claim this financial year.

I hope you appreciate our need to be diligent with payments, particularly at this time of year.

Our bank details are as follows:

<<Bank name>>

<<Account name>>

<<BSB>>

<<Account number>>

Of course, if you are anticipating any problems with paying, <<Name of accounts person in your office>> will be happy to take your call on <<phone number>> today.

Thank you in advance for your prompt attention to this.

Kind regards,

<<Your name>>

<<Your position>>
<<Your phone number>>

For more payment reminder templates you can customise for your business, download ezyCollect’s templates for email and SMS reminders here.

2. Start accepting credit card payments online

Accepting credit cards online instantly opens up your business to new payments as customers take advantage of clearing their debt to you with the line of credit from their bank. Once you have an online checkout, you can then easily link it to your invoices and reminders with a clickable ‘Pay Now’ button. The click-and-pay functionality makes life easier for your time-poor customers and makes your business a breeze to transact with. (For help with setting up online payments today, contact your Kilimanjaro account manager.

3. Pick up the phone

If your email reminder doesn’t budge your stubborn payers, set aside 30 minutes each day to call your overdue debtors. First, run the data so you target your largest and longest overdue debtors. Recovering the cash from these debtors will make a huge difference to your cash position. While it can be hard to know what to say on a collection call, use your key skills in listening, empathy and negotiation to get a good result for both you and your customers.

For help with collection call conversations, download ezyCollect’s call scripts here.

Wouldn’t it be nice to start the new financial year with a clean slate of debtors?

ezyCollect’s automation software easily integrates with MYOB Exo for A-to-Z credit management. A comprehensive dashboard gives you immediate accounts receivable insights. Get an entire accounts receivable workflow that tracks every invoice to payment. Automate payment reminders by email and SMS, customise every reminder to suit each debtor, collect money online with Pay Now buttons. Free trial and money-back guarantee.

Visit ezyCollect