2018 Annual Tribal News

MYOB Awards – Number 1 Partner of the Number 1 ERP

Earlier in the year our Management Team and representatives of Kilimanjaro attended the MYOB Enterprise Partner Conference in Byron Bay, Australia. The purpose of the conference was to review last year’s progress and discuss MYOB’s plans for the year to come. Most importantly, it is an event where partners are recognised for their hard work, and rewarded with a  moment of glory. It was a great year for Kilimanjaro. We remain in the top spot on the leaderboards, winning Excellence in Business Development as well as being recognised as MYOB Partner of the Year 2018. This means we can honestly claim to be the “Number One Partner” of the “Number One ERP solution”. We were also thrilled to retain  MYOB’s Diamond partner status, for the third year in a row.

We believe that the story behind our success is a combination of the Kilimanjaro team of highly skilled Sherpas, our high-performing clients, and the software we specialise in.  Coupled with our low-risk approach, we try to live up to our ideal of making every transaction a win-win. The tribal culture at Kilimanjaro is fundamental to our approach.

While our goal is to improve efficiency in our clients’ businesses, winning awards like this certainly encourages us to continue to do better.

MYOB Report

This year, MYOB interviewed 276 businesses across Australia and New Zealand,  to gauge the mood of the mid-market. The goal was to dive deeper into the business sector in order to better understand mid-size businesses current state and needs. The result was the MYOB “Transforming the mid-market” report. This gives insights into what mid-market businesses see as their greatest challenges. The report looks at future trends and provides a unique insight into how the mid-market operates. , Download the report here.

Exciting Change

Over the past decade, our clients’ businesses as well as our own, have changed somewhat in character. Fashion, style and image have changed too.

This year, we decided our corporate image needed an update, to reflect the contemporary and cutting-edge nature of our services. The changes to our logo and brand, while quite subtle, were designed to reflect our position in the rapidly changing world of I.T. A new website is in the pipeline, and our offices will soon be adorned with updated value posters, methodologies and signage. We hope to attract more of our ideal type of clients and appeal to the larger, more complex businesses that we are so good at service.

Continuous Growth – New Tribe Members

At Kilimanjaro, we believe that our people are our greatest asset. We take pride in our high standard of work, our collaborative approach, and our teamwork. Welcoming new members to the tribe is always exciting, knowing that our clients will ultimately benefit.. This year has seen enormous growth in team numbers. We would like to welcome our new team members who have joined us in 2018. They have all settled right in and taken strong and inspiring strides up the technology mountain!

  • Wayne – MYOB Exo Senior Consultant
  • Wilson – MYOB Exo Technical Projects Consultant
  • Adrian – MYOB Advanced: Senior Consultant – Implementation
  • Vishal – MYOB Exo Projects Consultant
  • Larissa – Accountant (Auckland Team as part of our joint venture with Enprise)
  • Emily – Office Coordinator
  • Kris – Support Consultant (Auckland Team)
  • Anil – Accounts (Auckland Team as part of our JV with Enprise)
  • Connor –  MYOB Exo Support Consultant (Auckland Team)
  • Elvina – MYOB Exo Support Consultant (Auckland Team)
  • Saadoun – MYOB Exo Support Consultant (Auckland Team)
  • Ayron – Administration and Finance Assistant
  • Mari-Liis – MYOB Advanced Support Consultant
  • Candice – MYOB Advanced Consultant
  • Nick – Support and Training consultant  (Auckland Team)

Management Team Expansion

“As companies grow, they become more complex” – so says Ronnie Baskind – Kilimanjaro’s Managing Director.  Kilimanjaro has been successful for more than a decade, providing first-class ERP software implementation and support services to Australian and New Zealand clients. We can proudly say we are Australia’s’ number one MYOB partner, and we implement Australia / New Zealand ’s number 1 choice in ERP software. The rapid and continuous uptake of the MYOB software solutions means that Kilimanjaro continues to invest in additional resources, not only in technology but also in talent. We surround ourselves with intelligent, competent people. With a growing tribe, it was necessary to also expand the management team that guides us. The Management team is now able to be more proactive We congratulate Kate Cramer, Steve Gillman and Stephen Friend on joining the management team and we are looking forward to improving our own efficiency through the clever use of innovative technology.

Meet the Melbourne Team

Kilimanjaro’s number of clients, team members and offices across Australia continue to grow. We recognize our clients’ need for local support. That’s why this year has seen rapid growth in numbers in our Sydney, Parramatta, and Melbourne offices as well as Kilimanjaro establishing a stronger presence in Perth. We are proud to see this growth and know that our clients will benefit from our expanded level of services Australia wide. Read more about our Melbourne Team of experts here.


All hellos bring goodbyes, and although we hate to farewell our valued tribe members, they know they are always a part of the greater Kilimanjaro family. We wish them all the best with their next endeavours!

  • Belle – MYOB Advanced Consultant
  • Guru – Exo Consultant: Implementation
  • Maria – Payroll Support Consultant
  • Mark – MYOB Exo support consultant
  • Marco – Exo Consultant: Client Services
  • Matt – Media and Marketing Assistant

Partnership with BI4 Cloud

The core purpose of Kilimanjaro is to improve efficiency in businesses through the clever use of creative, innovative and proven technology. We try to deliver the best solutions for our clients. We establish long-term relationships with external software vendors to provide our customers with solutions we can trust. In July this year, we added a new solution to our connected services product portfolio. BI4 Cloud is a business intelligence solution affordable to all types of business. BI4Cloud understand how important data is, delivering real-time reporting that easily integrates with MYOB Exo. For more information about how BI4 cloud can improve the scalability and flexibility of your software, read more here.

MYOB Advanced helps Soul Origin

One of our greatest achievements of the year was the implementation of MYOB Advanced for Australia’s fastest-growing fresh food franchise, Soul Origin. The biggest challenge Soul Origin faced was rapid growth. The business needed access to their data 24/7 in order to make fast decisions. With MYOB Advanced, Soul Origin could access real-time information at any time, improving the process of identifying any issues and consistently working on improvement.

Kilimanjaro believes that every implementation is unique. We have a structured, methodological approach in order to get the most out of a system. This works two ways: first, we must understand the unique business needs and secondly, the organisation must take ownership of their project and commit to change. This is why Soul Origin’s implementation was so successful. Listen to their story here.


Ronald McDonald House Charities (RMHC) is recognised worldwide for the amazing work they do for by offering houses, family rooms, retreats and learning programs for families of seriously ill children who need hospital care away from their home.    As you can imagine, this means a lot of fundraising, and although they are one institution, all houses run their fundraising support programs individually.

We chose to support RMHC on more than just an ERP level. Not only did the MYOB Exo team implement the software across all their chapter houses to alleviate the frustration of outdated manual processes, but the tribe also got together to participate in one of their biggest initiatives, “Make a Meal” which encourages teamwork in the kitchen, cooking with love for the families in need. Knowing all the great things RMHC do for families, we felt inspired to make their work as simple and easy as possible. We are happy to say, RMHC is now able to keep track of financials on a national level. Kilimanjaro’s approach was to give the global charity the ability to work smarter due to better financial systems and reporting. MYOB Exo provides a central information system and technologically environment with individual databases for each of the 13-chapter houses. Read the full story about how MYOB Exo helped RMHC here.

News in Training

After a very busy year of training, we look back at some of the highlights:

  • Over 200 individuals attended our 130+ courses, with many attending more than one course.
  • We ran our popular Clarity Report Writer courses in Canberra for the first time
  • Our Payroll Support Team and MYOB Advanced Implementation Team ran webinars on Single Touch Payroll and new features in MYOB Advanced v2018.01.

Additionally, we have trialled a new way for clients to book and pay for our classroom courses via the Kilimanjaro Training Portal. This proved very successful and we will be rolling this out to all of our course in 2019, allowing our clients to bulk book and pay for our training courses!

You speak, we listen

Our bi-annual MYOB Exo User Group Forums, hosted by Kilimanjaro and Enprise Solutions, is a chance for all MYOB Exo users to get together in an interactive format to discuss the Exo product and ways to improve their experience with it. The user groups provide good, solid business information, beyond the products,  delivered by our insightful guest speakers. This year, we delved into ‘Business Transformations and Metrics that Matter’ in the first quarter of the year and finished off with ‘Transforming the mid-market’ inspired by an insightful Mid-market report provided by MYOB. In 2019, we will be focusing on improving the attendees’ experience by expanding on our popular focus groups and encouraging discussion amongst our users. We will still continue to share all the “need to know” information from the Kilimanjaro MYOB Exo experts. Don’t miss out on an opportunity to exchange ideas, learn and discuss with fellow MYOB Exo users. Keep your eye out for the save the date notification. The next user group is scheduled for the first half of 2019!

Summit – reaching new heights

Every year, the entire Tribe gathers to review our successes and challenges, celebrate our achievements, and make plans and commitments for the future. The Kilimanjaro’s 9th Annual Summit took place at the Intercontinental Hotel Double Bay, Sydney. The Summit gives every member of our team the opportunity to make input into how we can “sharpen the spear” and make improvements over the next year.

Our special guest speaker this year was Andrew O’Keefe. Andrew is the author of Hardwired Humans and The Boss. He is an associate of three of Australia’s leading business schools. In 2011, as he did in 2008, Andrew joined with the chimpanzee expert Dr Jane Goodall when she was in Australia to speak to business audiences about the implications of our social instincts for the leadership of organisations. To read all about the day and our special guest speaker, visit our page here.


Corporate Social Responsibility is important to Kilimanjaro as a company, and to the members of our Tribe, as we try to give back to the communities that contribute to our own success.

On September 13th, the KC tribe got together for RU-OK Day (as we do every year). By simply asking our fellow Team Members how they are going today, Kilimanjaro strengthens our organisational culture and helps in a small way to remove the stigma around mental health.

November was dedicated to spreading awareness and raising funds for men’s mental and physical health. One inspiring member of our team managed to rally together 14 brave tribe members who all participated by either growing their facial hair or running 60km during the month. The “Movember” team, with the support of the entire tribe, did an amazing job and managed to break all 4 of our fundraising goals.! We look forward to being a part of this initiative again next year. To hear more about our CSR involvement, visit our page here.

Support over the year

Over the past twelve months, our support teams have gone through process changes and improvements to cope with an ever-increasing volume of cases.

The Exo Support Teams are now located in both Australia and New Zealand,  allowing a greater timespan in which we can offer support, and more flexibility on public holiday coverage.

The backlog of Exo support cases has been reduced from 703 this time last year, to 445 cases today. Our new recruits are rapidly getting up to speed with the products, and are providing better client experience every day. With a continued focus on lowering the number of outstanding cases,  this will allow us to concentrate on increasing knowledge in the team, and consequently providing better customer service.

We look forward to our Net Promoter Score being the highest in the channel. That is our goal.

Single Touch Payroll

Single Touch Payroll was introduced this year, being mandatory from July 1, 2018, for companies employing 20 or more employees. This means that salaries, wages, PAYG and superannuation information now has to be reported to the Australian Tax Office directly from the payroll software. Kilimanjaro has helped many of our clients to make a smooth transition over to the new system. We encourage businesses with under 20 employees to be aware that STP will be mandatory for everyone come July 2019. Don’t panic. Kilimanjaro will keep you informed, and are always here to help! If you feel you need support with STP, don’t hesitate to contact our Payroll support team.


Long way back – One man’s journey back to his roots

Many of you may be aware that our long-time strategic partner, Picket Studio, is owned by Ronnie’s son, Dave. It may appear to be nepotism, but Picket has done an amazing job on our web strategy over the past 13 years.

In September this year, just a few days after facilitating a session with Kilimanjaro to define the MYOB Advanced buyer’s profiles, Dave set off on a trip he has been planning for years: London to Cape Town on his KTM 900 motorcycle, including the notorious Paris to Dakar Rally route.

The impact of the internet is amazing, as we have been able to stay in touch using WhatsApp. He also carries a satellite tracking device, which sends out a signal every hour while he is travelling, so we can see on a map, exactly where he is.

Technology, being what it is, means that neither of these two systems is 100% reliable. Some countries have poor internet connectivity. Others are in the Satellite “black spot”. Something like our own NBN.

During our last conversation (he is currently in Mali) Dave said one of the starkest differences between Western Culture and West African Culture, is that in Morocco/Mauritania/Senegal/Mali, tribe is everything. The societies are very multicultural, but Clan comes first and is more important than the individual. This resonated with me, as I would like to think of the Kilimanjaro tribe as adhering to this principle.

A more detailed account of Dave’s continuing journey can be found here.

A brief extract from one of his posts:

Mohammed took a real liking to me and was very interested in my trip. He likened it to his boyhood dream of getting his pilot’s license which he has now achieved and has over 500 hours of solo flight under his belt, and a Cessna. A flattering comparison but he is out of my league.

That evening I stayed at Auberge Samira, a nice hostel and overlanding hot spot with friendly staff and hot showers! Met some nice people there in various states of travel including a couple, he Canadian and she Argentinian who had been travelling for near on a decade including a long stint in Aus.

I also met a guy called Ibrahim, a local in his late twenties who spoke great English. Charming and likeable if a little too cool for school, I thought he worked there initially but seems he was just a friend of one of the reception staff.

Things didn’t quite add up with Ibrahim but it didn’t really affect me so I brushed it off. He told me he was a policeman, but he didn’t really seem like one. I thought he was probably just bragging and liked to impress Westerners…….

….So we’re off at 6am before dawn with a stop to get me some petrol (rare here, 6 fuel stations with none before we find one) and to pick up another passenger…..

To find out what happened, follow this link.



It’s not goodbye, just see you later!

It’s 12 years since we began our journey as Kilimanjaro Consulting. For those who have been with us since the beginning, we thank you for your trust and commitment, it is all of our valued clients that have been fundamental to our success. The tribe at Kilimanjaro wish you all a  Happy and Safe New Year. For all the necessary and exciting updates throughout the New Year and into 2019, follow us on our various social media channels to stay in the know or fill out the contact form if you would like to subscribe to our newsletters which include Peak Promotions, Events, Training and more. See you soon!

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MYOB Advanced and 2-Factor Authentication

MYOB Advanced users can access the software, anytime, anywhere. Mobility is one of the software’s biggest advantages. Being cloud-based, security and data privacy is a risk and mitigating this risk is MYOB’s number one priority., MYOB has taken security up a notch in MYOB Advanced by introducing Two Factor Authentication (2FA).

What is 2FA in MYOB Advanced?

MYOB Advanced - 2 Factor Authentication Kilimanjaro Consulting

MYOB Advanced – 2 Factor Authentication Kilimanjaro Consulting

Most accounts rely solely on passwords. In today’s world, we know that passwords have the risk of being stolen. Accounts can be hacked, meaning bank account details or customer details could be at risk.

2FA means that logging in to the software will require two things: something you know and something you have. For example, your usual password and a code supplied to your phone. Upon sign in to MYOB Advanced using your password, you will then be prompted for a unique verification code. An app on your phone generates a code, providing the second level of verification prior to allowing users access to the system.

Working from a trusted device

When working from a trusted device, you can choose to trust the device for either 12 hours or 30 days. During that time, you will only be asked for your username and password.

This will still provide a secure environment as any attempts to sign in from another device or browser will activate 2FA and trigger a verification code confirmation.

How do I activate 2FA in MYOB Advanced?

By December 31st, 2018, 2FA will be mandatory for every site. All users will need to go through a simple and guided registration process to activate 2FA and choose the preferred method for second level authentication, either using mobile App or email.

To begin using 2FA, visit MYOB’s step-by-step guide by clicking here.

Alternatively, contact our MYOB Advanced support team by calling 1300 857 464 for assistance.

ERP in the Cloud – Benefits and Challenges

What is ERP in the Cloud?

Cloud-based system solutions, also known as Software as a Service (SaaS) are becoming more and more common and preferable to Australian businesses. This innovative technology provides the same functionality as an on-premise ERP system, but also provides the added benefit of real-time data accessible from any device, 24/7.

As with any ERP software, Cloud-based ERP comes with benefits and challenges which you should be aware of prior to making your choice. Take a moment to read about some advantages and disadvantages.


Easy Access and Greater Data Visibility

The most apparent benefit of cloud-based computing is the flexibility to access your information anywhere, anytime. If your employees are working remotely or on the road this feature will be for you. Employees are able to access data while off-site, thereby improving efficiency. Real-time information makes for better decisions and provides updates for your managers.

Real-Time Analytics

In order to stay on top in a competitive market, you need to satisfy customers unique needs. Making important decisions in a company sometimes needs to be done in seconds. For those working in a manufacturing business, you will understand these pressures well. Having access to real-time data will help optimize processes, manage your resources and ultimately, will enable you to make more informed decisions.


For businesses that are going through a period of growth, you need a system that is able to scale. The subscription model of Cloud ERP makes payment flexible and scalable, as you are only charged for what you use. That means you have the power to decide whether you need to increase or decrease licences, depending on current employment status. As your company grows, ERP Cloud software will adapt to your needs.

Additionally, in a cloud-based system, the software host will look after any upgrades or patches, meaning you don’t have to worry about this and have more time to focus on your business.

Pay for Use

Cloud-based service pricing is based on storage capacity and/or a per-user basis. This means you only pay for the resources you use.. Generally, SaaS is designed as “easy in – Easy out” so you can adjust licence numbers up or down at short notice, after an initial lock-in period.

Business Continuity

A critical factor of business continuity is protecting your data, and having it stored in a cloud system will ensure you have backups which are protected in a secure and safe location. Losing your data can happen following a computer crash, a power failure or any other technological crisis. With the right cloud-based system you can rest easy that your data will always be backed up and safe.

Reduced IT Expenditure

Using the resources that are provided by Saas, you are able to reduce your operational costs such as IT management and system maintenance. Cloud-based solutions have fewer time delays, consume less energy and costly system upgrades and new hardware is usually already included in the contract. Lastly, having a system that is able to deal with IT maintenance issues means lowering operational costs that would previously be incurred with in-house systems.


With any cloud-based system, there are challenges that come with the above benefits. Challenges are best avoided by being aware and being prepared. Working in the cloud is relatively new for businesses, so when you consider moving to a cloud-based ERP, it is important to understand the risks involved.

Privacy in the Cloud

The most prominent factor that people worry about with the cloud is privacy. You do need to be aware of what is happening with the storage, movement, and visibility of your data. In order to safeguard your business against these risks, ensure you are aware of the service provider’s responsibility as well as your own.

Lack of Expertise

Any new technology comes with its challenges, and the most important challenge is a  lack of expertise. Ensure that you are working with a trustworthy provider and implementation partner who can take you through the process of implementing a cloud-based solution from beginning to end. If you are not sure what to consider when choosing the right partner, read our article on “What to expect from you Enterprise partner”.

Cost Management

As mentioned in the benefits, cloud-based solutions allow businesses to ‘pay as you go’ which can cut costs down considerably as you can shuffle around with the numbers of licenses to meet your requirements at the time. However, the scalable nature makes it difficult to project prices and plan a strict budget accordingly. From an accounting perspective, the costs shift from Capital Expenditure to Operational Expenditure (from the Balance Sheet to the P&L). This may not suit all businesses.


When it comes to the cloud, businesses become dependent on their service providers, and especially the internet service provider. If and when your internet connection is down, or even slow, there is an immediate impact on business continuity. It is essential to have a fail-over internet connection, ideally with a different provider, as a backup. Ensure that your SaaS provider has real-time monitoring policies in place. As well as the ability to restore your data from their backups in the case of a disaster.

Is working in the Cloud for you?

In the end, you should always consider your own specific business needs first. The software must meet these needs. The method of deployment ( SaaS, Hosted or on-premise) is secondary.

Cloud-based systems are revolutionising the IT industry. For businesses growing at a rapid pace, and increasingly complex requirements, a system such as MYOB Advanced can meet the demands that come with growth. It is a fully integrated and customisable business management solution. MYOB has partnered with Amazon’s data centres in Australia to offer you the most secure best-in-class, high availability experience. Data is stored locally and protected using the latest technology, including Two-factor Authentication of users.

MYOB ERP Software is the number one choice for Australian Business according to iStart 2017 Buyers Guide, which confirms the trust Australian Business puts into the MYOB product family.

When choosing your ERP, there are important business decisions to make. It is with the right implementing partner, providing a low-risk implementation methodology that you can ensure you will reap all the benefits from your ERP software. Talk to Kilimanjaro today about which service fits your business needs best, and whether a cloud solution is right for you.

How to Manage Multi-Currency

Are you a current user of MYOB AccountRight? This article is for you.

Create a plan of action

If you are a current user of MYOB AccountRight, you will know that this software is being phased out, and users are being encouraged to migrate to newer versions. Transitioning to a new software means you need to be prepared and have a plan in order to avoid any potential loss of essential functionality. Whether you are required to make this change or are simply a  business that has outgrown your current solution, keep reading about how technology will support your business efficiency!

Multi-currency in your business

Today, the business world operates at breakneck speed.  Businesses have endless opportunities to grow, evolve, and achieve their potential.  Modern technology allows businesses to work with other each other. Despite their location, you can have multiple overseas branches functioning all under one consolidated company view.  If you are dealing with multi-currency, whether you are importing or exporting,  make sure you have a system in place that will make it easier to deal with this complex business challenge.

MYOB Exo: multi-currency and foreign currencies

Is multi-currency a functionality you require in your business? Consider a solution that will capture and take into account all costs including realized and unrealized gains and losses.

MYOB Exo Finance gives you complete visibility of all foreign transactions, across your entire organisation, MYOB Exo Finance covers debtors, creditors, stock and General Ledger. When dealing with multi-currency, Exo Finance helps you estimate the landed costs of your products by calculating the often-hidden on-costs such as freight, duty and taxes that need to be paid before the goods can be delivered to you. Whether it is, shipping, handling, import fees, duty, local and domestic freight or customs inspections. These are spread over the shipment, calculated on value, volume, weight, or quantity.

This means that at the touch of a button you will know the true landed cost of an item, as well as the true profitability when you come to sell it. Essentially, no hidden or missed costs.

MYOB Exo Finance converts and records landed costs incurred from international suppliers in any currency with automatic conversion to your base currency.

Foreign Currency

The multi-currency function of MYOB Exo allows users to manage debtors, creditors and balance sheet accounts in any currency, including the default currency. MYOB Exo has a utility to convert these transactions into the default currency for use in the General Ledger. Variances in exchange rates accommodate within the General Ledger to balance the changes in the debtor and creditor control accounts. This is through the use of a Forex gain/loss account in the profit and loss section of the General Ledger.

When using the integrated cash book, realised gains or losses will only be posted to the General Ledger after the invoices and corresponding payments have been allocated.

Customers and suppliers can be set up in any currency and any transaction that takes place is recorded in the customer or suppliers’ currency. Sales reports and all stock movements convert to local currency at the rate that applied to that transaction.

Multi-stock locations

If your company is dealing with multi-currency, you may also have multiple stock locations. It is crucial to have a system in place that can handle these locations for you. This way, you have a single view of your inventory across the business. This will help manage to reduce manual processes and guarantee customer satisfaction. Read more here about how MYOB Exo can help manage your stock, per location, per status, and more.

How do I get MYOB Exo up and running?

Have you outgrown your simple off-the-shelf accounting software such as MYOB AccountRight? It is time to upgrade to software such as MYOB Exo, that can handle your unique business complexities. MYOB Exo differs from MYOB AccountRight on many levels. MYOB Exo provides flexibility and is configurable to your unique business requirements. It has the widest range of modules of any system available on the Australian and New Zealand market. It is Australia and New Zealand’s most popular software for medium-sized businesses. For a more complex system such as MYOB Exo, you will need to find the right implementation partner to implement this system for you. Consider working with MYOB’s number one partner. Here at Kilimanjaro, we have developed a unique implementation methodology that ensures low risk. We will not go live until the system designed meets your standards. The process begins with us developing an understanding of exactly how you are currently running your business. Then, we work with you to explore what can be done differently in the future for a more efficient business. The pace of the implementation is entirely in your hands.

Where to from here?

MYOB Exo is a complete, fully integrated financial and business management system. It is highly configurable to meet your business’ needs today and in the future. Contact us today for a no-obligation consultation to discuss your current requirements and how MYOB Exo can improve efficiency in your business. For more information about MYOB AccountRight changes, visit MYOB’s page here.


MYOB Exo Employer Services Release Update

MYOB Exo Employer Services Security Release 2018.03 is here! Find out about the new release, what you need to do, why it is important and how we can help you.

MYOB Exo Employer Security Release 2018.3

Many online services that send data over the Internet, use an encryption protocol called TLS (Transport Layer Security). From October 30 2018, many businesses worldwide, specifically software and telecommunication providers, will start decommissioning the use of older TLS versions (1.0) to safeguard data within the latest standards. This security release will adopt a stronger security protocol to ensure data communication is completed through the latest and most secure methods possible.

What does this mean for you?

MYOB Exo Employer Services will cater to this change which means you will need to upgrade to Security Release 2018.03 now. If you are still using Windows XP, Windows Vista or Windows Server 2008, we recommend you upgrade to Windows 7 or above to ensure TLS v1.2 capability. Alternatively, you can reach out to Microsoft to verify if your current operating system can enable TLS v1.2.

Do I need to update my software?

Updates are essential in ensuring your business benefits from industry best practices today. MYOB constantly works on keeping data secure and ensuring that the performance and stability of your software is at the highest levels. Although upgrades may seem disruptive, we encourage our clients to upgrade for the following reasons:

  1. Your Annual License Fees (ALF) entitles you to the latest version of the software.
    2. The latest version of MYOB Exo will always give you new functionality and fixes problems in previous versions.
    3. Regular upgrades will mean less complex and therefore lower cost upgrades in the long run.
    4. It is far easier for users to learn incrementally than learning an entirely new interface because they are (for example) 5 versions behind.
    5. MYOB constantly keeps its software compatible with new versions of Microsoft Office and Windows. Old software will not work on new versions of Microsoft products

How can we support you with your MYOB Exo upgrades?

At Kilimanjaro, we will always provide our clients with the latest “need to know” information. For any queries you may have, our support team is available and will always try to find the best solution for each unique problem. For more information on our collaborative approach and what we offer for our clients, visit our support services page.

MYOB Advanced – How moving to the cloud allowed Soul Origin to grow

At Kilimanjaro Consulting, it is important that clients feel they are in safe, trusted hands as we help them achieve productivity and growth. Our mission is to improve efficiency in businesses through the clever use of creative, innovative and proven technology. Recently, we implemented MYOB Advanced for Soul Origin, who are going through fast-paced growth that became impossible to manage with their existing accounting software.

Who is Soul Origin?

Soul Origin is Australia’s fastest-growing fresh food franchise. Offering healthy fast food options for all Australians, with salads and sandwiches being made fresh, daily. They bring high-quality meals with a trendy café vibe to shopping centres across Australia. With a “made today sold today” motto, Soul Origin has to manage a very quick turn over from the kitchen to distributors nationwide. In just 5 years Soul Origin has expanded from 3 to 70 stores. A franchise like this, growing at such a rapid rate meant there needed to be changed in how they were managing their business operations.

Room for Improvement

Soul Origin already has a significant number of franchisees with plans to continue expanding. They needed software that was going to give them access to accounting and payroll data and simplify their financials. This is where MYOB AccountRight could help. It was able to meet the reporting and payroll requirements of the franchisees without any limiting features. Then, by bringing MYOB Advanced in, they were gain the advantages of working with nationwide visibility across the franchise operations. Now Soul Origin has the best of both worlds, with the ease of accounting and access 24/7, this allows them to make decisions as fast as humanly possible. CEO Chris Mavris is proud that his franchisees are like family. This is why it is important that there is a reliable system in place to promote efficiency by reducing unnecessary manual work. At the same time, the new systems allow the workers to concentrate on what matters in the business: growth.

MYOB Advanced – A Cloud-Based Solution

MYOB Advanced is an easy to use, web-based product, making it accessible to users anywhere and anytime. It is the perfect software for businesses wanting the benefits of working in the cloud. Being a franchise operation, it is important that everyone has the same view of the business across the country, instantaneously. This is why MYOB Advanced was the perfect fit for Soul Origin. A cloud-based solution was able to give franchisees the ability to make quick decisions and allow business growth while simultaneously allowing them to identify any issues thanks to real-time information. In essence, MYOB Advanced has given Soul Origin real-time visibility of performance, superior analytics and the time they needed to focus on their customers.

A Successful Implementation

Every ERP implementation must have a structured, methodological approach in order to get the most out of the system. However, there are two crucial factors that will affect a successful implementation. Firstly, the implementation team must understand the unique business needs and second, the organisation must commit to change. This is why the implementation at Soul Origin was so successful. The transformation from using basic accounting software to having an integrated ERP solution helped Soul Origin advance to the next level. Every franchise is now being assisted equally and management has a single view over the entire company, allowing them to make smarter and faster decisions.

You are in Safe Hands

At Kilimanjaro, we understand all business are unique and need different approaches when implementing ERP software. Our structured methodology combined with skills in accounting, strategic planning and business help us to understand your business first. Our record of successful implementations shows that we are well equipped to replicate this process in any business. We are proud to be MYOB’s Number One Partner and are here to help you maximise your business potential. Remember that when choosing your software, you do have a choice of implementers and it is best to consider all factors before making your decision.

To read the whole case study of Soul Origin, please visit our page here or download the PDF below.


MYOB Exo User Group Forum – Sept / Oct 2018 Summary

Each year Kilimanjaro,  together with Enprise Solutions,  run two MYOB Exo User Group Forums at 5 different venues. The User Group Forums are a chance for us to invite all MYOB Exo users to join us for a half-day seminar and discuss the most relevant and current business matters.

Our goal is not only to share with the audience our extensive knowledge around MYOB Exo, but this round we aimed at giving the Exo users a chance to engage with one another and share their experiences in order to learn and gain more from their system. October marks the end of our User Group Forums for 2018 following our visits to locations in Perth, Melbourne, Auckland, Canberra and Sydney.


This round of MYOB Exo User Group Forums, the theme was around Transforming the mid-market. The theme was inspired by MYOB’s 2018 Transforming the mid-market report which included interviews with 276 bigger businesses in Australia and highlighted their surprisingly significant impact on the economy. The User Group Forum also featured a special guest from MYOB who shared insightful information about MYOB’s employee engagement process. You can access the mid-market report here.

Special Guest Speaker

While the user groups are aimed at MYOB Exo users, the content is designed to provide relevant business management information across a range of topics. Our guest speakers are selected to benefit your business. For our September – October sessions this year, we were honoured to hear from Chief Employee Experience Officer at MYOB, Helen Lea. Helen’s career spans a variety of organisations from banking to consumer goods. She has a master’s degree in Organisational Psychology and is a registered Organisational Psychologist and a Fellow of the Australian Human Resources Institute. Helen shared a thoughtful and perceptive presentation about one of the biggest challenges of businesses today, finding the right talent for your business, and retaining that talent. Helen delved into employee experience and how you can achieve success through critical factors including talent acquisition, early experience and building capacity when employing staff and building a team. We understand the importance of challenges of the recruitment and therefore we also recommend reading the series of articles which include many useful tips for your business.

Challenges of Recruiting in a Growing Business Part 1

Challenges of Recruiting in a Growing Business Part 2

Challenges of Recruiting in a Growing Business Part 3

MYOB Exo Features and Updates

If you have attended any of our forums,  you may have heard that we recommend that our MYOB Exo users should update their software every 12 to 18 months. Every new release brings new functionality which we talk about during these sessions,  but that is not all. MYOB Exo users can also extend the functionality by bringing onboard third-party products to cover specific business areas which need improvement. Here at Kilimanjaro, we test and make sure the products we recommend are clever, innovative and proven. If you have missed our forum this time, you can simply reach out for more information on our website or talk to our Strategic Account Management and Connected Services Team.

See you all in early 2019!

MYOB Exo User Group Forum Kilimanjaro

We want to thank all the MYOB Exo users who came along to our seminars in any of the five locations. We are glad to have introduced a new and exciting format that encouraged the audience to engage with one another and discuss personal Exo experiences and feedback. We couldn’t do it without all of your contributions.

The next MYOB Exo User Group Forums are scheduled for February – March 2019. Keep an eye out for our newsletters which will have all the details around the theme, registration details and dates. This is an opportunity open to any MYOB Exo user who wants to learn, engage, grow, and succeed.

Challenges of Membership Services

For organisations such as unions, sports clubs or affiliations, revenues will accrue on a membership base paying regular subscriptions for products and services in order to provide a predictable income stream. However, this income can be controlled by a fixed element, such as max capacity at a gym or stadium for example. This can put a halt on growth.

Maximising Primary Revenue

So, what can you do to ensure your business is still maximising growth potential? Most membership-based organisations feel they must break the cycle of being dependant on membership renewals. This is where they lose sight of the importance of maximising that primary revenue source.  To do this, an organisation should be using one system to track memberships and to manage finance and accounting. When you are using separate systems to manage the two, you begin harbouring inefficiencies and losing profit.

The Problem with relying on Standalone Systems

Many organisations are heavily dependent on standalone systems that require a great deal of manual labour.  Programs such as Microsoft Excel are used to keep track of membership data which obstructs efficiency and comes with many other issues that all result in a poor data flow, resulting in obscured visibility for management.  Data breach legislation is now a major cause for concern with these types of records.

Problems consist of unavoidable inaccuracy due to relying on manual data entry. Because of this, labour can include not only manual entry but additional proofreading which ends up taking up valuable resources as employees are spending longer than necessary for additional tasks. Following the issue of manual data entry, you are not able to have real-time visibility. You also do not have a reliable audit trail. Finally, data may not be secure when you are working with an open database connection. These issues usually accumulate and result in a negative impact on membership-based organisations including increased expenses and missed renewals. To find out more about how you can simplify data, read our article on harmonizing data.

How do the above issues impact my membership-based organisation?

When an organisation is growing and continues to use standalone systems such as MS Excel, important information can go unnoticed. Simply, if staff are consumed by entering data manually, they are not able to see data in real-time and it is not accessible across all platforms. This means that although you may be able to see who a member is currently, you may not be able to tell who has missed a payment or which subscriptions have been renewed or not. Without this information, an organisation can’t focus on building the brand and encouraging renewals – their main source of profit.

Build a Better View of Your Organisation

To avoid the above issues and continue to build growth in membership services, is it key that a manager has an overall view of the health of the organisation. If staff are entering data manually, data could be days old, meaning managers could be making business-critical decisions based on out-of-date information.  With restricted visibility and, in many cases, duplication of data entry, organisations are lowering the organisation’s profits by increasing the cost of membership administration. These costs are primarily from increased staff hours, due to cross-checking between systems. Remember, as your organisation grows, so does the burden of your data.

Membership-Based Organisations maximising revenues from subscriptions

Improving the flow of your data is the best way to maximise revenue from subscriptions for membership-based organisations. This can be done by improving your existing systems or replacing them all together. Staying with an existing system has numerous advantages, such as avoiding disruption to business-as-usual, and allowing staff to work with an interface they’re familiar with. However, if the existing system is not able to accommodate growth,  starting again becomes a better value option.

Under One Roof

A system that can manage every one of your business functions (accounting, finance, the point of sale, subscriptions and employee services) is the key to improving efficiencies.  The benefits of using a single interface within an organisation mean that over time, each staff member can access information in the same place and a clear history of membership can be built. This not only saves a huge amount of time in manual labour and therefore cutting costs on staff working hours but creates much more accurate data.

Not only is an integrated software system a great saving of time and money for the organisation, it is an appealing self-service function for the members. By allowing members to enter and amend their details online through a secure login and even renew their membership encourages goodwill and reduces a tremendous amount of labour that is associated with maintaining active memberships. All in all, a system that can manage an entire organisation lowers staff costs and allows focus on more critical aspects of the business with the relief of having a complete overview of the organisation, in one space.

What to look for?

Replacing any system with an integrated one can take months to be set up to your specific requirements. This is why a flexible, customisable database should be in place from the start. That way the rest will follow quite smoothly. For example, the platform should allow organisations to integrate with third-party systems or add-on modules like CRM tools which provide a wider view of all operations.

Questions to consider when deciding on a new ERP system

It is important to ask yourself a few questions to ensure you are making the right decision when it comes to a membership-based organisation.

  1. Is the ERP system going to last you long-term through growth over the next five or ten years?
  2. Does that price match the value of the system? Note: rock-bottom prices are not going to give you a system that will grow alongside an organisation
  3. Hosted, SaaS or on-premise. Consider your requirement and compare the benefits and weaknesses. Check out an article here on how to make the best choice for your business.
  4. Will you have support? Adjustments, reports and customisations will continue even after the installation. Having local support will ensure your organisation can make the most out of the new system.
  5. Training Availability? To maximise the benefits of the system to your organisation, staff should know how to use the system. Having access to training opportunities can make all the difference to understand your system.

Choosing the right ERP system is not an easy task. Advice from a trusted source is integral to making sure you make an informed decision. To find out more about making your way through the ERP selection process, visit our page here.

The whole is greater than the sum of its parts

Implementing a new system is an entire process. You must consider numerous parts along this journey. Starting with the resources you have available, organisation requirements and how you plan on encouraging growth. All the way through to a trusted and supportive company that implements it and of course teaching it to the staff who will be using it.

Once you have completed the process, you will begin to see the benefits of an integrated ERP system. Whether this is the convenience of accessing your data anywhere, anytime or enjoying the flexibility that an ERP system such as MYOB Advanced can provide. Designed to meet current business requirements, it is scalable to meet future demands. In the long term, a membership-based organisation will notice a tidy administration. This is through reduced costs and savings in time expended on unnecessary manual labour. Ultimately, an organisation can gain enough clarity to begin focusing on alternative revenue sources with a system like MYOB Advanced that grows with you.

Want to know more?

If you would like to know more about how MYOB Advanced can transform your business, please contact us on 1300 857 464 or email our specialists on [email protected] to organise a free consultation today. Find out how working with MYOB’s Number One partner will benefit your business.


Kilimanjaro’s 9th Annual Summit

Where are we now?

The Kilimanjaro Tribe had the pleasure of getting together for our 9th Annual Summit to discuss the company outlook and vision. This allows each team to set clear goals to achieve in the upcoming financial year. Over 70 clever Sherpas got together on the 4th of August to meet at the Intercontinental Hotel in Double Bay. The tribe had the chance to network with one another and engage in collaborative workshops that encourage teamwork. We also workshopped strategies to maintain long-term relationships with clients. After all, we pride ourselves on being farmers, not hunters! Last year Kilimanjaro achieved growth of around (17%). We not only expanded the number of teams and employees within them, but we also increased the number of offices and locations. During this year’s Summit, the entire team from all over Australia and New Zealand had the opportunity to get together.

The 9th Annual Summit was inspired by company values created at the beginning of Kilimanjaro’s journey in 2006. Kilimanjaro truly believes that each team member makes the company unique and successful. This is highlighted every year at the summit. One of the core values states, “Our people are our biggest asset”. This is why it is so important for the Kilimanjaro management team to create an environment where each and every individual has the ability to work collaboratively and learn one from another.

Where are we going?

Kilimanjaro Summit

As we enter a new financial year, the summit was the time to reflect. Not only on what we have achieved but also highlighting areas for improvement. At Kilimanjaro, we are always aiming to “Sharpen the Spear”. The 2017-2018 was a year of many successes. We retained MYOB ’s highest recognition by remaining MYOB’s Number One Partner as well as retaining the status of Diamond Partner. Additionally, we celebrated the incredible milestone of being awarded MYOB Business Development Partner for the 7th consecutive year, just to name a few.

The company has grown to a team of over 70 amazing specialists which has led to an overall improvement with our customer satisfaction. While we congratulate the whole tribe on their efforts, we continue to look forward through innovative thinking to plan how we can maintain the highest quality of service for our clients. During the summit workshops, each team member was able to voice their individual opinions and be involved in the growth of the company.

Special Guest Speaker

Every year we are fortunate to have a  special guest speaker. The one thing our speakers have in common is the importance of culture and teamwork. This is something that Kilimanjaro is proud to support. This year, we were privileged with acclaimed author Andrew O’ Keefe. Andrew is the author of ‘Hardwired Humans’ and ‘The Boss’. His experience comes from his history within large organizations.  Andrew has also studied chimps from Gombe, Tanzania and at Tarango Zoo. We had the pleasure of hearing his ideas on leadership and his understanding of the nine instincts that still drive human behaviour.

Andrews research was both engaging and inspiring for the whole tribe. Now we can understand how social behaviour affects human psychology and use this to benefit our everyday office lives.

Overall, the summit was another amazing day. Kilimanjaro Consulting were able to engage in team building, reflection and planning for the highest levels of service for our clients in the future.

Challenges of Recruiting in a Growing Business – Part 2

The New Team Members First Day

This is article 2 of 3 in a series. See post 2 to learn more about which recruitment process is better for your business, and the right way to filter through candidates. 

Ensure your new team member receives an appropriate induction. This will assure they have the right tools to succeed and grow with your company. The first day for a new team member can be very stressful and overwhelming. As a leader in a company, you should aim for a new team member to finish the day feeling inspired and encouraged. Taking this sort of initial action can set the tone for their entire career at the company.

Preparing for the First Day

To achieve a successful first day, start with the simple administration tasks to ensure that the new team member has everything set up before they arrive. Including their desk/office, computer, email, phone, logins and passwords and anything else that is required to help them settle in. Remember to inform your IT Department as soon as possible. This gives them time to order or set up all the necessary equipment.

A week or two before the team member’s start date, everyone in the company (or if it is a larger company, those in the appropriate department), should be notified of the new starter. Make an internal company announcement. Include a few details such as which department they are joining and what they will be responsible for. Don’t hesitate to share information about them, for example where they come from and what their previous experience was. That will allow team members to get to know the new starter and encourage initial conversation when they begin.

Planning the first couple of days and providing the right training and support will help the new team member to assimilate to the organizational culture. Giving employees structured training and guidance will increase their productivity, which is, after all, what the goal is.

On the day

From the first point of contact, (usually the receptionist), through to the introduction to the team, make sure your new team member has a positive experience. It is important all the team members are welcoming. Allocate someone who will help to make the first coffee. Show them all the facilities and share lunch spots around the area to make them feel ‘at home’.

We all know that the first day in a new workplace consists of processing a lot of new information. Make sure that your new team member doesn’t walk away feeling overwhelmed.  A simple way to do this is to engage in casual conversation before diving into company processes.  Give a very brief run-through of what matters most and what the values and expectations within the company are.

A good outcome for a new team members first day is that they are not left to figure out on their own what their role is in the company. A team leader should state what is expected of the new member. This ensures that business values and goals are communicated. Make sure you appoint someone that the new member can go to whenever a question may arise. Additionally, going through upcoming training and what will be taught in the coming weeks will be useful in preparing them for the role.  Now, the team member can end the day knowing exactly what is expected of them. Ultimately feeling confident they are in a position to give their best in the company.

At Kilimanjaro, we have numerous training options for our client’s new team members, to get them up to speed on their MYOB software.

Kilimanjaro feels it is essential to love your work. The best way to encourage that is through an organized and welcoming culture from Day 1.

  • Read more tips on how you can make your work environment a better place by visiting our love your work page.
  • To gain more insight into strategies for a successful business, click here.
  • Get to know more about us, check out our team page.

Howdy Partner!

Editors Note: This article was originally published in October 2013 and has been reviewed and updated in order to provide the most relevant and accurate information. Please enjoy this article and feel free to share your feedback with us.

“OK. The decision has been made. We’ll now use MYOB ERP system”

The statement above is very typical in a business that is growing and looking to have an ERP solution to cater to their expansion. However, the decision does not end there. The next critical question to answer is – “Who will help us successfully implement this?” Hopefully, this short article on partnership will help ease your decision making.

Let us take you through a story.

There is a rich and beautiful woman who has many investments, however, she is quite stressed. She is filled with doubts and fears and is looking for someone to help her manage and grow her wealth. Then along comes her old high school friend; one handsome and intellectual man, who coincidentally is an investment specialist that knows his domain back to front. In short, the woman tells him all about her concerns and the man agrees to help with investments. In time, the woman’s wealth doubles due to the man’s knowledge. As the pair continue to see each other daily to talk about investments, the two fall in love and are soon married. However, sadly after one month of marriage, the man leaves the woman with half of the wealth. And of course, it turns out that the man had originally planned on stealing the woman’s wealth after all through this relationship.

Lesson to learn

So, what can we learn from the above tragic story? Is it about being careful with your money? Is it about choosing the right investment planner? These are good learning points, but the most important of all – choosing the right partnership for life. That is, the woman should have chosen the right man that would walk with her through all the seasons, even after walking down the aisle.

How to choose the right MYOB implementation partner?

This idea should be strongly tied to the partnership idea of selecting an implementing partner for your ERP solution. Some implementers may choose to run away with your business or money – before, during, or even after an ERP project is finished. Hence, an implementer’s credibility and trust is crucial.

Here at Kilimanjaro, we engage our customers as long-life partners. Throughout the journey from implementing your first MYOB Exo system, or MYOB Advanced entering your first transaction in MYOB Exo, and right through to contacting us for MYOB Exo support, our dedicated team will be there to assist and provide the right solution. Later on in this journey as your company grows, you might be looking for more complex software for your business, Kilimanjaro will still be here to help. We can offer and implement larger solutions such as MYOB Advanced, a cloud-based, fully featured business management software package. No matter which stage of growth you are at, choosing the right implementation partner is as important as choosing the right software for your business. Make sure you are aware of the implementation risk before making a large investment. If you are not sure what you should expect from your MYOB partner, read our article on “What to Expect from Your Enterprise Partner”. We look forward to making your MYOB experience a successful one to treasure.

Manage MYOB Implementation Risk

Over the years we have seen many failed implementations and are frequently contacted by companies needing a rescue mission. We have carefully analyzed these implementations and identified what makes a successful implementation.  Failed implementations always have one thing in common: the risks have not been assessed. Whatever software you are planning to invest in and implement, consider the following:

  • Software risk – Does the software meet your business requirements?
  • Implementation risk – Is the implementor a trusted advisor who can take on the task?
  • Self-inflicted risk – Can I (the client) do what is required of me?

Reasons to believe

Kilimanjaro is proud to share the success stories of our clients. The trust we receive can’t be measured in numbers but in customer satisfaction.

This year, Kilimanjaro was awarded the Number One Partner of MYOB and maintained MYOB Diamond Partner Status for the third year in a row. The achievement is a credit to the team and their commitment to maintaining long-term relationships with each client. As an MYOB Diamond Partner, our promise is to implement software using our low-risk methodology that will allow clients to feel confident in safe, trusted hands.

Should you have any enquiries about how Kilimanjaro can assist you, please contact [email protected].

You may also be interested in finding out when the best time to implement your system is.

Kilimanjaro Consulting partners with BI4Cloud

Kilimanjaro Consulting is Australia’s largest and most experienced implementer of MYOB Enterprise Solutions for MYOB Exo and MYOB Advanced. We guide customers through software selection, implementation and provide ongoing support.

The core purpose of  Kilimanjaro is to improve efficiency in businesses through the clever use of creative, innovative and proven technology. Kilimanjaro is constantly seeking technical innovations in the ERP space. Supporting customers through better technical integrations, a more unified support experience and a more focused account management approach.

Business Intelligence

At Kilimanjaro, we believe that for a business to be successful in a competitive market, there is a need for smart decisions based on real-time numbers. Business Intelligence (BI) systems have revolutionised the way business owners and management teams understand, analyse and run their businesses through the clever use of data.

BI4Cloud joins Kilimanjaro’s Product Portfolio

A recent addition to Kilimanjaro’s connected services is a system that offers clients affordable business reporting in the cloud. Business Intelligence empowers businesses to discover trends and deal with issues directly.  Implementation of BI4 Cloud means MYOB Exo users can discover the full potential of the software quickly. The system includes over 60 template reports that you can tweak, export to Excel, share and email. We are confident that the scalability and flexible nature of the software will bring endless benefits for companies; seeking the right information, at the right time.

To read more about BI4Cloud possibilities visit the BI4Cloud page.

“Kilimanjaro recognises the importance of workplace transformation and the fact that companies are facing new and challenging requirements. Data has never been as important. Often business decision must be made quickly. We are delighted to offer this trusted Business Intelligence software to support our clients when making critical decisions.” Stephen Friend – National Manager: Strategic Account Management & Connected Services

“At BI4Cloud we understand how important data is. This is why we deliver Business intelligence solutions that easily integrate with MYOB Exo focusing on the most important facts and figures. This is delivered in an easy and understandable way to help businesses make better and more informed decisions. We are looking forward to supporting Kilimanjaro clients on their journey to greater data access.” – Jennifer Kelly, Director, BI4 Cloud