My Exo account is locked!

Error Connecting To Exo


Is this how you feel when you receive the above “Account is Locked” error message?

Before you contemplate the latter, rest assured that 99.99% of the time, it comes down to two basic reasons:

  1. You have incorrectly entered your password one too many times (99%)
  2. Someone has manually changed the status of your account to locked or your password has expired (0.99%)

The fix is even more basic.

You first need to locate someone in your organisation that has admin permissions in Exo. [Of course, first, make sure that your access has not been cancelled for a legitimate reason].

Once they have logged in, simply ask them to follow the below steps:

  1.  Select Setup>Setup Staff
  2. Double click on your User account
    a. To reset your password, click “Change Password,” follow the prompts and change the expiry date
    b. To remove the “Account Locked” error message, on the Account Status: drop-down list, select Account OK
  3. Click Save

You can then log into Exo using your User account without receiving the Account Locked error message.

Setup Staff - Admin


Calm and relaxed, you can now continue working.

Has this helped you? Please feel free to provide us any feedback so we can assist you further. Or, if there are any other tips or hints you would like us to cover, contact us at [email protected]

The Kilimanjaro Summit

One of the highly anticipated events of the Kilimanjaro Calendar – the Kilimanjaro Summit – has finally arrived.

With double the tribal members than last year, we escaped from our daily tribal meeting place, journeying to Hawkesbury Sebel Resorts, arriving promptly at 9.15 am.

The eyes of the Kilimanjaro Baby were nearly brought to tears upon hearing about the history of Kilimanjaro for the first time. It is almost incomprehensible to the human mind knowing that from a two man tribe surviving late nights on two minute noodles; Kilimanjaro is now a strong 30 + people tribe with a wealth of knowledge, passion and drive. Years of hard work, dedication and patience has finally come to fruition.

As farmers, we pencilled a valuable list of things to help nurture and flourish new and future Kilimanjaro members. Two of the most important things are to BACKUP BACKUP BACKUP and to deliver exceptional service to our clients.

Tribal members then huddled into mini clans, synergising what the tribe do well and where we can improve to continually sharpen the Kilimanjaro Spear.

Mini clans turned into one big clan as we trekked to the greenery of Hawkesbury, ready to unravel the surprise that has been kept top secret by our Admin Clan Leader Connie.

Welcome to Survivor in Hawkesbury.

The tribe was separated into three sub clans – the blue, the pink and the silver. We competed in a series of Survivor-like activities incorporating both our mental and physical skills. Shape puzzles were solved, tennis balls were thrown, Jenga pieces fell as team work flourished.

Immunity was given to not one, but to the entire Silver Clan.

Still buzzing from the Survivor Contest, we checked into our rooms to freshen up, ready for the Kilimanjaro feast.

The Kilimanjaro Baby toddled through the beautifully arranged private dining room. Her eyes beamed towards the diversity of the Kilimanjaro tribe as they willingly and happily sat next to each other. From conversations with a few, to conversations with many, the night was filled with friendly chattering, laughter and joy.

The formality of the day was ended by the speech from our rosy-cheeked Tribal Leader. He thanked us for our dedication and contribution to Kilimanjaro. Secretly, we thank him for being our leader.

The Kilimanjaro Baby toddled her way back to her room, marvelling what is to come in 2013…

Read more about what our other team members thought of Kilimanjaro’s 2012 Summit.