Making the Transition from MYOB AccountRight to MYOB Exo or MYOB Advanced

Editors Note: This article was originally published in May 2013 and has been reviewed and updated in order to provide the most relevant and accurate information. Please enjoy this article and feel free to share your feedback with us.

If we think back to the late 1990s, many businesses were moving receipts from shoeboxes and carbon invoice books to a totally foreign interface where they had to learn about debtors, creditors and general ledger. The natural progression for the larger, more complex businesses was their journey to use complete and fully integrated financial and business management software such as MYOB Exo.

The transition from a small financial software to a more complex but better equipped ERP software is often a consideration for managers or business owners This is usually when they feel the company has come to a stage where the processes become more complex and challenging to manage. The old software no longer supports the company to a satisfactory level and there is more hassle than actual benefit of using the current software.

Upgrading from MYOB Premier or AccountRight

A more recent imperative for moving from MYOB Premier or MYOB AccountRight to another MYOB suite of products like MYOB Exo or MYOB Advanced is the lack of specific functionality in these product suites.

MYOB AccountRight Live does not support multi-currency or multiple stock locations. Both are well supported in MYOB Exo and MYOB Advanced.

MYOB Premier and MYOB AccountRight (Desktop version) do not support Single Touch Payroll (STP). MYOB has indicated that this functionality is not going to be included in the future.

If you are already using MYOB AccountRight Enterprise, there is even more imperative to switch.

Once businesses are ready to accept the changes, they learn to love some of the differences between the AccountRight suite and MYOB Exo or MYOB Advanced

Why you should consider MYOB Exo or MYOB Advanced

MYOB Exo is mature ERP software in the MYOB products family. It is a complete, integrated financial and business management system. MYOB Exo consists of various modules which support finance, job costing, fixed assets, point of sales, customers relationship management, consolidation and intercompany reporting. MYOB Exo is Australian software made and designed for Australian businesses to help them succeed.  It can be on-premise or hosted. Find out the difference between Hosted vs SaaS here.

MYOB Advanced is relatively new and is SaaS (Software as a Service). As such, it is cloud-based but still gives a business the ability to configure and customize. With broad functionality for larger Tier 3 and Tier 2 businesses, the real strength of this software lies in its General Ledger functionality.

Making the transition from MYOB AccountRight to MYOB Exo or MYOB Advanced allows you to stay with the same software provider but gives you the ability to access more functionality and features in order to support your growing business.

Let’s have a look at some of the differences you may consider useful for your company.

Auditability – Full audit trail

The inability to edit recorded financial transactions was a feature not favoured by many new users. Yes, it’s a feature, not a design flaw. MYOB Exo and MYOB Advanced provide a true audit trail for transactions impacting your profit and loss and balance sheets. Your auditors and accountants love this. Users may find this frustrating at first, but it really is something you get used to, and the bonus is that you can be sure that the printed/emailed invoice that your customer holds is the same that your accounting system holds. There is some flexibility around this issue and should be discussed in detail with your MYOB consultant.

Period Based Accounting

You’ve probably never really noticed it but running reports in MYOB AccountRight relies on date selection. With MYOB Exo or Advanced, you can run most reports by Periods. Some reports also allow for date selection in addition to periods. Periods are defined by date range, and you have the flexibility to create as many financial periods in a year as you require. You can post back to prior periods, regardless of the transaction date, thus ensuring that your revenue occurs in the same period as your expense if revenue matching is required.

Reporting in MYOB Exo and MYOB Advanced

The reporting suite in MYOB Exo and MYOB Advanced is far more extensive and customisable than in MYOB AccountRight. There are several different tools for reporting – Sales Analysis Designer, GL Reports, Clarity Reports and Dashboards, SSRS Reports, PowerBI etc.etc.

For Clarity Reports alone, there are around 400 standard reports available with MYOB Exo, most of which are customisable using the inbuilt report writer, and many will need tweaking to your specific business requirements. The G/L reports come with a report writer, which is easy to use and doesn’t require in-depth knowledge of the underlying database.

Dashboards and widgets are available and can be configured to show critical reports all in one place.  MYOB Advanced gives you full functionality from any mobile device. You may also wish to add websites or your favourite clarity report in graphical format.  A popular reporting tool is the Sales Analysis Designer, as it allows for slicing and dicing your data without requiring report writing skills.

As an MYOB Exo user here are some features you won’t be able to live without:

MYOB Exo Grids – Copy to clipboard or ODBC Links

Most of the data on Exo screens can be copied and pasted into Excel. The possibilities from there are endless! If you are using MYOB AccountRight then you are missing out on this feature. You can also link Microsoft Excel directly to the database. Click on “Refresh Data” and your favourite report has the latest info.

Ability to have multiple Transactions Screens open at one time

MYOB Exo Users can have multiple invoices/sales orders/purchase orders open or in progress at the same time, allowing you to multitask more effectively. Users may have found it limiting in MYOB AccountRight to only have up to 8 windows at one time, and only be able to process one invoice at a time.

Sales Analysis Designer

A great sales reports in MYOB AccountRight was the Sales Analysis which listed the 12-month sales for stock items. MYOB Exo’s Sales Analysis Designer has this with the ability to add groupings to this report, filter stock codes, branches, locations. For MYOB Exo users the report possibilities are endless.

Multiple Stock Locations

The core software intuitively deals with multiple stock locations. Using the Blue Echidna add-on, Exo will even allow multiple bin locations and scan picking. Read more about Multi-Stock locations here.

Multi-Currency

One of Exo’s greatest strengths compared to AccountRight is the ease with which multicurrency is handled, in Accounts Payable, Accounts Receivable and General Ledger. Learn more here.

On Costs Calculation

MYOB Exo handles the calculation for the landed cost of your stock within the software – no Excel spreadsheet to help you work out how much to add to your suppliers’ invoice.  Exo takes care of the calculation and all of the required G/L entries too! This includes the multi-currency calculations.

As an MYOB Advanced user here are some features you won’t be able to live without:

Intercompany Consolidation

MYOB Advanced uses the concept of an “entity”, so you can have multiple branches, divisions, or even companies within a single database. No need for consolidating financials outside of the system

Multi-Currency

Designed to support companies operating across multiple countries, MYOB Advanced easily manages bank accounts in multiple currencies and all other intricacies associated with different taxation regimes.

Mobility and remote access

Being a true cloud solution, MYOB Advanced can be accessed from anywhere, on any device. Learn more about being mobile with MYOB Advanced.

Workflows

The configurable workflow engine means you can automate repetitive procedures according to your own business processes.

Security and Permissions

Access permissions can be narrowly defined per user or per user group, right down to the field level in any screen. In addition, MYOB Advanced now has Two Factor Authentication as an added layer to ensure your data is secure in the cloud.

Taking the next step

When transitioning from MYOB AccountRight or MYOB Premier, it is important to expect a different system. MYOB Exo and MYOB Advanced are designed for more complex businesses. They require a skilled implementation partner to support you with all phases of the implementation: design, build, User Acceptance Testing and Go-live. The goal is to get it right the first time. If there are features/processes that you will miss in MYOB Premier or AccountRight, speak to us about these. Don’t let it hinder your decision to progress to the next level of software. The transition from  MYOB Premier or AccountRight to MYOB Exo or MYOB Advanced is a big step. Many businesses are now outgrowing the MYOB Small Business Suite of products, with the natural progression being MYOB Enterprise Solutions (Exo and Advanced).

Call us for a demo today on 1300 857 464 and let us advise you regarding a move to more functional financial software.

Free download

Download our free Capability Matrix to see the full functionality of MYOB Exo and MYOB Advanced. Discover what functions you could benefit from when you upgrade from MYOB Premier or MYOB AccountRight

Manage your Multi-Stock Locations Correctly

When inventory-based businesses don’t have full visibility of their inventory, they start facing problems such as running out of stock at the worst possible time, having it in the wrong warehouse or keeping too much stock when it is not needed. All of these factors have a significant impact on cash flow, affect overall expenses and complicate logistics.

How to manage multi-stock locations

It doesn’t matter if your warehouses are disbursed across the city, in different states or even different countries:  you should be able to have full visibility of how much is where. Real-time information about stock availability leads to increased customer satisfaction.  If you don’t have the right system in place to allow you to make business decisions, now is the time to consider implementing a customizable ERP system.

Multi-stock locations in MYOB Exo

MYOB Exo is a fully integrated financial and business management system. The software provides a complete financial business system that enables dynamic businesses to keep growing. MYOB Exo gives businesses the option to set up multiple stock locations. Multi-stock location is a feature that provides full visibility of your stock in different areas or your warehouse, different warehouses, or warehouses in different states or locations. This means that businesses are able to supply or transfer stock for a customer by having control and visibility over stock locations and availability, using MYOB Exo. While using MYOB Exo you will have access to reports providing accurate stock information and a single view of all stock, no matter where it is.

If you are managing thousands or millions of S.K.U.’s you may require to hold reserve stock for key clients. For example, a company may order a large quantity of an item (or items) on one purchase order, but request staggered delivery or delivery to multiple locations.  For example, Woolworths places an order of 500, 000 items, but does not want it delivered all at once. Your business will need to “virtually” hold the stock, possibly even in multiple locations.  By keeping an accurate record of committed stock. This will ensure your “available for sale”: stock numbers are always accurate. If you are managing the stock of raw materials and finished products, you will also have the visibility to see this stock separately.

Full visibility with MYOB Exo

MYOB Exo gives you 100% visibility of stock, including ordered, incoming, receipted, committed, transfer out, transfer in etc. The system automates the management of stock held in multiple locations. You can wave goodbye to the laborious work of creating manual reports in Excel and therefore the risk of an inaccurate stock, leading to dissatisfied customers. MYOB Exo multi-stock locations, allows you to categorise products or services into groups for the purpose of your product catalogue, price lists or for sales analysis. Multiple reports are available for reporting stock movements into, within, and out of your company, including transfers between locations. Stock can also be seen per status; physical stock, not for sale, committed, back order, incoming. Minimum and maximum stock levels can be set per location and separate bin codes can be set per location. [Multiple Stock locations per item can be dealt with using the Blue Echidna add-on.] If multi-stock locations is a factor in your business, you are most likely dealing with multicurrency as well. MYOB Exo will support you with this too, with no hidden or missed on-costs.  For more information, visit our page on Multi-currency functionality.

Benefits of having the ability to manage multi-stock locations in MYOB Exo

  • Stock is recorded  per location – removing the uncertainty
  • Products or services can be categorised into groups for your webstore, product catalogue, price lists or sales analysis – reducing unnecessary manual re-categorisation
  • Multiple reports are available for reporting stock movements, into, within, and out of your company including transfers between locations – giving you 100% visibility
  • The stock view is per status; physical stock, not for sale, committed, back order, incoming
  • Minimum and maximum stock levels can be set per location and separate bin codes can be set per location – giving you confidence and control of your stock

What if you are running MYOB AccountRight?

If you are a current user of MYOB AccountRight, you may know that this software is being phased out, and MYOB recommends users to migrate to a newer version of the software. Unfortunately, the newer version lacks some of the functionality you may require. When considering transitioning to the new software, you need to make sure that the specific functionality you require is available. After the software transition, you should still be able to run your business as usual. Take control of stock control with MYOB Exo.

If your businesses manage stock in multiple locations and you are currently using a system that does not cater to this, you will be familiar with the following  pain points:

  • Not having visibility of where your stock is
  • Inaccurate reporting of stock
  • The uncertainty of how much stock you should be holding
  • Running the risk of being over or understocked.
  • Manufacturing inefficiencies due to poor visibility and production of unnecessary stock
  • Labour intensive work to manually keep stock lists and quantities up to date
  • Wasting time calling other warehouses to find stock in your other locations

Where to from here?

MYOB Exo is a complete, fully integrated financial and business management system. It is highly configurable to meet your business’ needs today and in the future. Contact us today for a non-obligatory consultation to discuss your current requirements and how MYOB Exo can improve efficiencies in your business.

 

Get Mobile with MYOB Advanced

For most businesses, having access to the right information, on time, and across the entire company is crucial for good management. Management Teams and Executives are constantly in need of adequate information, here and now. Not having access to real-time information of what is happening in your company becomes frustrating. At Kilimanjaro, we understand this as you aren’t able to make important decisions based on facts.  Thankfully, MYOB software gives businesses this accessibility.

What is MYOB Advanced?

MYOB Advanced is a cloud-based ERP system that covers all aspects of your company, whenever and wherever you are. Using MYOB Advanced removes the hassle of storing information directly on a computer on-site and gives your entire business access to what is most important right at your fingertips. This means that your business gains flexibility with a scalable management solution, which is designed to grow with your business.

Why your business needs MYOB Advanced

Connectivity and Access

Imagine having access to the information you need in your company, anywhere, from any device: tablet, smartphone or laptop. Whether you are at the airport, travelling across the country or simply working from home, you have the ability to make important decisions and act accordingly 24/7.

No Hardware Costs

Are you looking at your IT management and asking why is this costing so much effort? On-premise software might not be ideal for you, with the associated hardware, administration and maintenance requirements. MYOB Advanced is a solution that doesn’t require any of the above resources. The software is subscription based meaning you pay what you use for. Deployed via SaaS, and hosted on Amazon Web Services (AWS) means it can be accessed from any web browser on any Internet-connected device.

Security in MYOB Advanced

You never have to worry about whether your information in secure. Backups are automatic at no extra charge. All transactional data is backed up daily on a 30-day backup schedule. MYOB takes the privacy and security of their clients’ business data very seriously and with the support from the Kilimanjaro Team, you are in safe hands.

No Downtime

There is nothing more frustrating than being restricted to your system due to constant upgrades and outdated versions. When using MYOB Advanced, maintenance and upgrades happen according to a schedule, in the cloud. There is no downtime to upgrade your system with the latest features. Everything is run over-night, so your ERP system is kept up-to-date and you have access to your company information whenever you need.

More Automation, More Real-Time Analysis

MYOB Advanced

Tired of manually entering data to extract reports? Easily set up automation that will process data on your preferred schedule and you can log in to see the results. Dashboards can show you the state of your business at a glance, or provide more in-depth reporting. This means you can monitor your cash flow, your daily sales or identify your most profitable products.

Mobility

MYOB Advanced is the right ERP for any growing business that wants to increase work efficiencies while reaping the benefits of being in the cloud.  Working in the cloud means possibilities are virtually endless. If you are looking for even more mobility, download the On the Go app on your devices and you can enter expense claims while you’re out, create cases, approve documents and update contacts; wherever you are. You will never have to worry about wasting time on the commute home again. If you have ever felt your commutes are a waste of time, now you can use it for all of the above and concentrate on more important things while working from the office.

Talk to a trusted advisor today

Is your business growing? Would it benefit from the scalability and a secure cloud-based application for multiple users? Consider MYOB Advanced. Work whenever you want to work, anytime, anywhere.

To hear what other businesses have experienced after implementing MYOB Advanced into their business, check out our MYOB Advanced case studies here.

No matter what stage of growth you are at, choosing the right implementation partner for your business is just as important as the software. Look no further than MYOB’s Number One Partner. Contact us today for a free, no obligation consultation.

Challenges of Recruiting in a Growing Business Part 3

This is article 3 in a series of 3 articles. This article covers “Performance Appraisal and Performance Management”. Article 1 covers “How to appoint the best talent to work for your company”, Article 2 covers “The First Day”.

The Job Description

Refer back to article 1 in the series that discusses laying the ground rules.

Your job description should contain the key performance indicators that will be used to assess the employees’ performance. There are two schools of thought here. The first approach is to separate out performance reviews from remuneration reviews. The benefit of this is that you set up a process whereby you are able to give honest feedback to the employee about their performance, without this being linked to an expectation of a salary increase. The second approach is to combine the performance review and the remuneration review. This is often done where good performance is automatically linked to an increase in remuneration.

Performance Review

The performance review is aimed at identity differences in perception between the employee and their team leader or reviewer. For example, the employee may think they are doing a great job. However, the team leader feels they have the potential to improve. These differences often lead to conflict. You should use the performance review as an opportunity to have a dialogue about performance as well as aspirations. You should try to nurture every key member to play to their strengths. While the focus should largely be on Key Performance Indicators (KPI’s), a review should also deal with more subjective indicators. Using a tool like Survey Monkey (an online survey cloud-based software tool) will allow you to create “branches” or workflows to your performance review. For example, employees that have been with the company for longer, are asked different questions to new starters.

Questions to Consider

A good initial question to ask the employee is “ are there any aspects of your role that you do not understand”. This gives them the opportunity to discuss these. Other questions could focus on whether they believe they have the acquired skills and knowledge to perform their role well. This leads into a discussion about personal development and learning. Employees can also be asked what contribution they make to the organisation as a whole.

When asking more objective questions related to KPI’s, it is a good idea to compare the reviewers rating with that of the employee. For example, you may ask the employee how they rate the quality of their work on a scale of 0-10. The employee may give themselves a 10 for accuracy and a 10 for thoroughness. Whereas the reviewer may be giving a score of 5 and 4. The discussion would then centre around the reasons for these large differences in perceptions.

If the employee has a measurable target, for example, sales dollars or billable hours, the conversation would be around the actual metrics. A salesperson that is required to sell 20,000 dollars of goods per month and has only sold 10,000 would need to explain why his or her performance is lacking.

The review should always be done in a positive light in the example above. The reviewer or team leader should be asking the employee what the company could do to assist to improve the employee’s performance.

Another question is asking the employee to nominate areas where they feel they could improve. Identify key factors that are inhibiting their capacity to play to their strengths. This can be rounded off with a discussion about what the company could do to assist the employee to achieve excellence.

Wrapping up the Performance Review

Finally, ask the employee to rate their satisfaction on a scale of extremely satisfied to dissatisfied. At the end of their review session, it is a good idea to write down an agreement with the employee on what they will be doing. Their team leader should also note this to address any issues that are raised.

If your performance review is linked to a remuneration review, the discussion now becomes one about a standard CPI increase (Consumer Price Index) or increased remuneration for good performance or increased remuneration for additional responsibility or productivity. Employees should understand that salary increases are not a given and that in order to make the company books balance, for every salary increase given, there has to be a commensurate increase in productivity.

Some larger companies do like to ask employees to give feedback on their managers or team leaders. Be aware that this is a very political question and very few employees are able to give honest feedback about this for fear of a knock-on effect.

At the end of the review, pose an open-ended question that allows the employee to make any comments that they feel are relevant. Set the date for the next review and conclude the session by thanking the employee for their good work over the past period.

In order to continue growth in your business, it is important to consider the challenges of recruitment in today’s world. Follow this with the process you should choose to fit your business.

Following this, the right processes taken to review an employee’s performance will ensure productivity improvement in your company.

Working with the MYOB’s Number 1 Partner

It is official! MYOB has been named the number 1 choice for ERP in Australia and New Zealand[i]. This means that more Australian and New Zealand businesses choose MYOB as their ERP solution, and this is why:

MYOB Enterprise products such as MYOB Exo and MYOB Advanced are designed and built to meet the needs of your business. How? Because MYOB invests more time, effort and money into ERP product development than any other provider to make sure your business stays ahead of your competitors.

MYOB number one partner

Kilimanjaro named MYOB’s #1 Partner of the Year 2018

It is no secret that Kilimanjaro specialises in MYOB ERP. Our “Farmers not Hunters” approach allows us to work closely with our clients to build long-term relationships and to understand your business needs. That’s how we have become MYOB’s largest and most experienced implementer. We pride ourselves on being your technology Sherpas and are proud to have helped over 1000 business overcome their constraints and achieve growth. Being the leader in this industry has led to us becoming MYOB’s first Diamond Partner – the highest recognition that MYOB awards. We have backed this up by achieving the MYOB Excellence in Business development for 7 continuous years.

What are your benefits of working with MYOB’s Number One partner?

We focus on understanding your unique business needs first. If you have been running a company for a while, you will recognise that having a trusted partner is a key element to your success. You may have invested time and money where you shouldn’t have and, instead of getting a trusted guide, ended up paying twice as much for poor service. Your own time gets wasted as well.  When choosing Kilimanjaro, we guarantee you are in the safest hands. The awards and recognition we have achieved in the past attests to our reputation as a trusted advisor. What benefits will you gain when working with Kilimanjaro Consulting?

  • You work with MYOB’s number 1 Partner

    Being MYOB’s number 1 Partner is not only hard-earned recognition but also a constant goal for us to ensure our services are always at the highest possible level.

  • You receive access to MYOB specialists across Australia and New Zealand

    With our offices in Sydney, Parramatta, Melbourne, Canberra, Perth and Auckland, we can make sure someone is there for you whenever you need us.

  • Work with one of the largest teams of MYOB specialist

    Believe or not, size matters. During busy periods like the EOFY, it is vital that your partner has the capabilities necessary to help when you are in need. That is why we have over 65 MYOB specialists ready to support you and your business.

  • Benefit from our experience

    Kilimanjaro has been a feature of the Australian ERP landscape for over 12 years and has helped over 1000 business like yours. Not only does size matter, but experience counts.

  • Combination of skills

    ERP is financial software. A successful implementation can be done only if the team matches software solutions skills with strong experience in management consulting, accounting, education, and business process improvement to maximise the value of the solutions delivered.

  • Expect higher support standards

    Once the implementation of the ERP software is completed, you don’t want to be left alone. When choosing Kilimanjaro for MYOB enterprise support you will have access to a highly trained, MYOB certified team who are solution driven.

  • Training as a must-have

    We are one of the few MYOB Enterprise partners which can offer you and your team specialised MYOB training courses. With Kilimanjaro, you will have access to onsite, online and classroom training facilitates. The MYOB Training courses we provide have been officially approved by MYOB.

  • Structured Methodology

    Kilimanjaro rigorously follows a structured, low-risk process for software implementation. It combines your own understanding of your business with Kilimanjaro’s knowledge of MYOB Exo and MYOB Advanced to develop a tailored solution to address your business challenges.

  • Low-risk implementation

    As with anything else in your business, change comes with risk. Before commencing an implementation, we conduct a risk/benefit assessment to ensure that the solution you have chosen will meet the requirements of your business, with a balance between budget and risk.

  • Strong relationship with the vendor

    Kilimanjaro is MYOB’s number one partner which means our relationship with the software vendor is strong and long-term. This means that after the implementation you will not be left alone if the vendors input is required.

MYOB awards | Kilimanjaro Consulting

Taking the next step

Selecting an ERP system is not an easy task and advice from a trusted source will help you make an informed decision. At Kilimanjaro Consulting we provide an initial, no-obligation, no-cost assessment and indicative budget for every business seeking business improvement through technology solutions.

If you would like to discuss your options with us, please call on 1300 857 464 or email us for a consultation at [email protected].

[i] * iStart 2017 Buyers Guide

Meet our MYOB Experts Team in Melbourne

As we progress into 2018, Kilimanjaro’s number of clients, team members and offices across Australia continue to grow. We understand the need for clients to have local and trusted support which they can rely on. Therefore, just recently we have doubled in numbers within our Sydney and Melbourne offices. As well as establishing a stronger presence in Perth. We are proud to see our clients benefiting from our MYOB Exo and MYOB Advanced implementations, support and consulting services Australia wide.

We love Melbourne

From the award-winning array of coffee shops and restaurants, inspiring art and exhibitions and the fantastic people, Melbourne is a city that is hard not to fall in love with. It has a rhythm and lifestyle like nowhere else. Melbourne is also widely recognized as a place to run or start a business, being home to several retail and industry precincts small and large. Based in the thriving hub of Docklands our Melbourne team continues to grow, with tribe members who are experienced, committed and local.

Meet the MYOB Melbourne Team

Your MYOB local support

Whether its MYOB Exo or MYOB Advanced, it is important that you have the support you can rely on. Here at Kilimanjaro, we can help you choose and implement the right financial software solution which will support your business growth towards success. With consultants around Australia and New Zealand, our team is here to support and guide you when you need it. Why not make the most of the benefits of having local MYOB support? As the Number One Partner of the Number One choice of ERP software, you can be sure you are in trusted hands when you choose Kilimanjaro as your trusted partner.

Which is the right ERP?

If you are a growing business ready to move up to ERP software, or a larger company looking for a better system, you can contact us to talk about the most suitable solution for your business. At Kilimanjaro, we take you on a journey through our sales and implementation methodology. We have helped many businesses succeed. You can read our article with useful tips to help you get started. Alternatively, feel free to visit the friendly team in Melbourne for a cup of coffee and a chat about your business requirements. You can find our office here.

MYOB in Melbourne

Just as Kilimanjaro believes it is essential to consider the advantages of using an Australian ERP system to eliminate risks for your business, we feel equally strongly about providing local support. This is why Kilimanjaro have consultants in your local area.  We can ensure accessibility and flexibility for our clients. This is from our growing pool of MYOB specialists in Melbourne. If you would like to learn more about the advantages of using local software in your company, have a read here.

MYOB Support and Training in Melbourne

Meet the MYOB Experts Melbourne Team

We understand the type of risks involved in business and technology, and we aim to achieve high levels of client satisfaction. The Melbourne team comprises of a qualified and dedicated specialist with a range of skills. The combination of “seeking to understand” individual business requirements with the tremendous knowledge and experience in implementation and support of MYOB Exo and MYOB Advanced means Kilimanjaro is equipped to guide and support you all the way through your ERP journey.

From beginning to the end, there is nothing our Melbourne Team cannot help you with. We are here every step of the way. However, we believe in giving our clients all the resources and knowledge possible. This allows them to be as self-sufficient as possible. To achieve this, we have invested in training courses that teach practical experience in using the software. You don’t have to be our client  – anyone is welcome to attend our range of MYOB courses. Click here to have a look at our Melbourne training courses.

Visit us!

Whether you are a current client, MYOB Advanced or MYOB Exo user or a company that is seeking business improvement efficiencies through the intelligent use of technology; feel free to contact our Melbourne team or just drop by our Melbourne Office.

We look forward to seeing you!

Melbourne Office

Suite 422-423
838 Collins Street
Docklands VIC 3008
P (03) 9629 1781
F (03) 9620 7347

MYOB Supporting Aussie & Kiwi Startups

As you may have noticed, MYOB has recently partnered with Network Ten’s Shark Tank, helping business owners and entrepreneurs pitch their ideas. A great addition to this partnership is an offer for new Australian customers to have the chance to win a lunch with the Founder of Boost Juice, providing help for businesses who deserve that extra boost. To read more about how MYOB is supporting Australian and New Zealand startups, read the entire story here.

MYOB Partners With Network Ten’s Shark Tank

Soon the fourth season of Shark Tank will continue its format of having budding business owners and entrepreneurs pitch their ideas to the ‘sharks’. Looking back, the judges have invested $21 million of their own money in businesses via the series to date. MYOB appreciate the challenges that Businesses face in the competitive market,  especially in the early stages which inspired them to raise their hand to be a major sponsor of Shark Tank.

Read more 

Kilimanjaro’s New Phone System

At Kilimanjaro Consulting, we believe that communication is a significant force in improving trust. From modest beginnings, Kilimanjaro Consulting has become the premier implementer of MYOB Exo Business and MYOB Advanced Software. After 12 years of growth, we now have a team of over 70 specialists. Our portfolio boasts over 900 clients across Australia and New Zealand. This has led to an increased demand for support services. We now can be expected to deal with hundreds of support calls a day. This has become a challenge which we are taking head-on. We aim to resolve clients’ issues efficiently while maintaining a high level of customer satisfaction.

We quickly realised that investing in a quality communications system would be beneficial on two sides. Not only would it maintain good relationships with long-standing clients but provides a platform for our own growth.

Cooperation with ENPRISE

On the 4th of September 2017, Kilimanjaro and Enprise Group (NZ – ENS) announced a share swap deal, in which each company obtained equity in the other. The synergies from this deal will flow through to our clients over the coming years. We will begin by allocating the most appropriate resources for each job across both companies. By forming task-teams to foster co-operation across the companies, we aim to benefit all clients. We like to see ourselves as innovative and a role model for our own clients in the clever use of technology.

A larger team of specialists can deliver better solutions and better support to our clients. Service is our priority and that is the logic behind this equity swap. This is a real “-win-win” arrangement, which allows us to achieve synergies from leveraging our dominant positions in our respective geographic markets. (Kilimanjaro in Australia, Enprise in New Zealand).

The Communication Challenges

Rapid growth comes with many obstacles. As we grew, our head office started receiving over 300 phone calls a day. Our support team currently deals with over 1000 cases per month. Although we have acquired new talent and opened new offices, we understood we needed to invest in a solution which would improve our efficiency and our customer satisfaction.

We are committed to ensuring that each and every client receives the highest possible service, as we pride ourselves on being your trusted partner.

The New Phone System?

With the increased volume of calls, it made sense for us to improve our existing phone system. We needed an innovative idea that could remove the strain from our receptionists – whilst still being intuitive, personable and beneficial for our callers.

The new phone system is designed to lessen the time it takes for our clients to get hold of the appropriate specialist, across both our Australian and our New Zealand teams.

How Does it Work?

The system is what’s known as “Hosted PBX”. Essentially, it is an offsite phone system which gives us additional functionality and increased call quality. The reason we get so many added benefits is because it uses VoIP, so the calls now go over the internet as opposed to a standard telephone line.

Now, when a client calls us they receive a short list of options to direct them to the department they need. The options are precise, so it makes no difference whether you need MYOB Exo, Advanced, Payroll support or the Sales team – you will get there fast.

A transcript of the automated plug-in call system is as follows:

“Welcome to Kilimanjaro Consulting.

If you know the direct extension of the person you are calling, please key it in now.

  • Press 1 for Support
  • Press 2 for Sales
  • Press 3 for Accounts
  • Press 4 for all other Enquiries”.

 Benefits for Clients

Previously, 100% of our phone calls from our clients were being filtered through reception. As the number of phone calls increased, this caused a great strain on reception, created a lag on messages and therefore a delay in resolving support cases in a timely manner.

At present, the phone system is able to direct our clients to the right person at a much quicker pace and in a productive manner. The phone system has improved the quality of calls and allows voice messages to be left for individual consultants if you wish to do so. The next phase is caller identification, so we can direct your call to the most appropriate person quickly. It is important to us at Kilimanjaro that every clients’ needs are met and that we are making business life easier for you and for our tribe.

If you have any further questions, please don’t hesitate to contact us by filling in the form below or giving us a call on 1300 857 464

New Data Breach Law Information Session – PowerNET IT Solutions

Kilimanjaro understands the importance of security in each business and we want to make sure you do too. In today’s fast-developing, innovative world of technological advancement, we are experiencing remarkable solutions at an extremely fast rate. However, the quick pace and extreme change in the technology world means we need to remember there are some dangers to such an evolution as this. In the era of internet, cloud computing and artificial intelligence, the risk of a cyber attack is increasing and becoming more and more complicated. Ensure you have taken the right precautionary steps and become comfortable in knowing that your business is protected.

What is a cyber attack?

Cyber-attacks have become a recurring theme in news headlines in recent years, from large corporations losing billions of pieces of data to alleged state-sponsored hacking of emails to hacked elections. The cyber attack has many different scenarios but, simply, it is an attempt to hack your computer system, network or device with cruel intentions. The most popular ones can put the whole company system into lockdown with an expectation for you to pay anywhere from hundreds to thousands of dollars in order for your business to return to usual functioning. But what if your data gets stolen?

New Data Breach Law

“What is the Notifiable Data Breaches scheme? The passage of the Privacy Amendment (Notifiable Data Breaches) Act 2017 established the Notifiable Data Breaches (NDB) scheme in Australia. The NDB scheme applies to all agencies and organisations with existing personal information security obligations under the Australian Privacy Act 1988 (Privacy Act) from 22 February 2018.”

Source: https://www.oaic.gov.au/privacy-law/privacy-act/notifiable-data-breaches-scheme

Want to know more?

We are honoured to invite you to a cyber-safety afternoon to find out what your company is doing to prepare for the worst or if you are in danger of being fined millions of dollars, in line with the new data breach laws. Join cybersecurity experts, Triskele Labs and Sophos to understand how cyber attacks can happen, and get guidance on preventative techniques and disaster recovery planning.  Lastly, enjoy networking with other guests and speakers accompanied by beverages and nibbles!

When?

Date: Wednesday, 23rd May 2018

Arrival: 3:00pm-5:30pm (Estimated running time of 2 hours with pre and post networking opportunities)

Where: Level 5, 122 Walker Street, North Sydney NSW 2060 (Kilimanjaro training room)

We encourage anyone to join this free event, as the information is vital to your companies’ safety. We hope to see you there.

Register now! Spots are limited

What will you walk away with?

  • Insightful information about the implications of the new data breach law
  • Prepared to avoid millions of dollars in fines
  • Confidence knowing your business is safe of threats, inside and out

Who is PowerNET?

PowerNET provides a range of services across security, support, monitoring, disaster recovery, and network connectivity. They partner with the best software and hardware vendors and are plugged into an international ecosystem of service delivery partners through Connectwise and HTG Peer Group. With over 24 years of being in the IT Industry, they have managed to develop a portfolio of over 1000 happy clients!

Lest We Forget

ANZAC Day is a day to reflect on the sacrifices of the brave men and women that lost their lives to secure our freedom. Extract from ‘The World War 1 Diaries of John “Jack” Phelan Volume 1.

“They shall grow not old, as we that are left grow old; Age shall not weary them, nor the years condemn. At the going down of the sun and in the morning We will remember them.” – ‘The Ode’ taken from a poem written by Laurence Binyon

Extract 1

“In the darkness we found a gruesome sight. Some 37 of the boys were strewn all over the road; there were 40 in the party. 3 were attended to.

The first had a good blighty on the arm, his elbow was missing, I guess his arm went West.

The second chap had a piece of shell between his shoulders.

The third a pet of a wound almost across his face. We patched him up the best we could then put him on the roadside to await conveyance to the nearest D.S.

All the rest were napoo, so we shifted them off the road until daylight.

Next morning at daylight we saw one of the many queer things you only see at Wartime.

One digger was sitting quite natural, his elbows on his knees, rifle held between his knees, dead.

Next to him his pal, also in a sitting position his riddle along-side, one hand still held a bumper that had signed his two fingers.

Next to him was another pal …sitting down. He had a biscuit in his hand half-way to his mouth which was partly open. Dead.

The three of them were killed by concussion, they never had a scratch on them, such is War.

After attending to those unfortunate chaps, we turned and collected the others, who in most cases were bashed about something awful. We had to uncover them and collect their belongings for identification purposes.” p.84-85

 

Extract 2

“… I will give you a short sketch of the four that we met.

Number one has a fair size gash on the head, he said someone’s tin has hit him. Number Two said something hit him on the nose and broke it, he is bleeding like a pig and still manages to keep his fag alight. Number Three is covered with mud and blood; got blown up in the trench, lost the love of an ear; he seems quite satisfied with his lot. Number Four is the Dinky Die Digger you read about in War stories.

His hat is at an angle of 45 degrees, the old Woodbine[i] stuck to the corner of his mouth. He is leaning against the door of the pill box, one hand in his hip pocket, coat open. The other arm has several empty sand bags wrapped around it, tied with a thick piece of rope. He enters the pill box and returns some ten minutes later minus one arm. A fag is lit for him, he cast a stony stare back where he came from, mutters something to himself, adjures his hat and off the four of them go.

Over 400 diggers were treated at that pill box before dark set in. God only knows how many took a risk and kept on the move till out of danger. All this happened on a front just 1,000 yards long. I believe our front line was some 450 miles. Eat that.” p. 22-23 Vol 1

Extracts taken from “The World War 1 Diaries of John ‘Jack’ Francis Phelan Volume 1, (2015) Edited and Self-Published by Margaret-Anne Oxenham and Assisted by Ronnie Baskind.

 

Soul Origin just keeps growing

Soul Origin is Australia’s fastest growing fresh food franchise which offers a wide range of delicious, wholesome breakfast and lunch options. Since 2013 Soul origin has grown from 2 up to 79 stores. Today, Soul Origin is using MYOB Software to manage their financials. What made this business so successful? We encourage you to read the below article to find out how they became leaders in their industry.

“What does it take for a fledgling business to substantially boost its profile and become a 77-strong network of healthy fast food outlets in just four years? Soul Origin’s Chris Mavris shares the secrets.”

Read more