DDK Commercial Interiors

Melbourne-based commercial interior business DDK found ways to move from sales assumptions to absolute certainty with MYOB Exo.

Who is DDK Commercial?

DDK Commercial Interiors is a Melbourne-based designer, manufacturer, and distributor of office furniture. Founded in 1974, they have established themselves as a leading player within the industry. With a range of established brands and custom-designed products, they create limitless opportunities for their clients to create a work environment perfect for their organisation.

What catalysed the switch to MYOB Exo?

DDK Commercial had been struggling with a lack of visibility on their products and stock levels. This impacted customer relationships and hindered their ability to provide necessary information. DDK used a disk-based operating system (DOS) for their general ledger and stock-keeping. As expected, with a disk-based operating system, it was old, outdated, and unreliable. They were unable to customise and generate reports that provided meaningful business insights. Their invoice generation and fulfilment process was a unique proprietary system and would not fit the standard out-of-the-box accounting software. The new software would need to integrate with the existing process. The team at DDK was looking for three main features in a new software solution: reliability, flexibility, and reporting capability. When researching the solutions available, MYOB Exo stood out immediately and checked all the boxes.

What changes followed the decision?

The team at DDK Commercial was immediately impressed by MYOB Exo’s seamless integration of their existing system’s unique components. This was crucial to maintaining their existing workflows and customer service. Working with their implementer through a combination of standard MYOB Exo functionality and custom reports, they established the system as a single source of truth for operational data. Introducing MYOB Exo gave the team the data visibility they were looking for.  They can now make better business decisions and understand their products at a level they never thought possible. The clear intelligence MYOB Exo provides means they know where to focus resources to improve overall sales. With a large range of products and warehouses in Victoria and New South Wales, DDK previously struggled to accurately track their stock, especially using their old DOS system. Now, with MYOB Exo, they have improved stock visibility and absolute certainty over product availability and stock management, ensuring they never have too little or too much product.

How are they now?

MYOB Exo’s reporting capabilities mean DDK can generate reports on almost any aspect of the business. The dashboard functionality enables each department to customise menus and screens to their unique visibility needs. The easy-to-use and navigate software means any team member in the business can use the system and provides managers with direct visibility over their particular area, empowering them to make better decisions at a departmental level. Higher level managers can now view the business based on different profit centres and allocate resources and assistance where it is needed most. DDK Commercial now have reliable, accurate information across the entire business at the drop of a hat.

How do I achieve a successful MYOB Exo implementation?

A successful MYOB Exo Implementation depends on 3 critical risk:

1. Software Risk
2. Implementer risk
3. Self-Inflicted Risk

You can reduce your risk by selecting the right implementation partner. Although there are many different partners to choose from, you need the one that will work with you every step of the way. Managing risk is an important part of an implementation; selecting a low-risk partner is critical to a lifetime of success with your Business Management system.

Kilimanjaro Consulting ticks all the boxes when it comes to choosing the right partner:

• Proven industry experience and a positive reputation,
• A structured implementation methodology to guide both you and the implementer through the process,
• Ongoing training and support during your implementation and after go-live,
• The accounting skills to ensure you go live with a reconciled system, 
• A strong relationship with the software vendor allows us to influence enhancements to the software that might be useful to your own organisation,
• Specialised technical knowledge to integrate best-of-breed connected services into your system,
• A stable team with high levels of staff cohesion and collaboration and low staff turnover.

Kilimanjaro Consulting is the largest and most experienced implementer of MYOB’s Enterprise-level business management, accounting, payroll, and workforce management solutions: MYOB Advanced and MYOB Exo. We are experienced, low-risk implementers, helping organisations improve efficiency in their businesses through the use of clever, innovative, and proven technology.

Free resources to help you further

If you are ready to start your Business Management System journey, choose Kilimanjaro Consulting as your trusted implementation partner. If you don’t know where to start, download our free E-Book that will take you through everything you need to consider and what to be wary of during this process.

Kilimanjaro Consulting is the largest implementer of MYOB’s Business Management Software across Australia and New Zealand. We take the time to understand your business and only recommend the products that can meet your needs. To start a conversation about how MYOB Exo can improve efficiency in your organisation, email sales@kilimanjaro-consulting.com, or call 1300 857 464 (AU) or 0800 436 774 (NZ).