Netsuite is an integrated, cloud-based business enterprise solution designed for finance, sales and operations.

The Pros: What NetSuite does well

  • Initial investment is minimal
  • Supports all common internet browsers
  • Third parties can develop external integrations in cloud development environment that appear active in platform
  • Includes robust sales automation
  • Modern look and feel
  • Allows subsidiaries to consolidate easily with head office through NetSuite OneWorld
  • Professional services functions are able to be automated through OpenAirBroad range of built-in functionality across financials, supply chain and sales
  • Digital dashboards are flexible
  • Partner relationship management is integrated through the platform
  • Robust eCommerce shopping for SMEs
  • Software as a service deployment – minimal investment required in hardware

The Cons: Where NetSuite could do better

  • Data centre may be slow as it is located in the US and no direct access is available
  • Backups are rolled over to overseas data centre which can be risky and some data may be omitted
  • SaaS subscription is required annually up-front
  • Ongoing cloud costs can be expensive compared to many on-premise solutions
  • Help desk and support is additional, ranging from 22.5% to 37.5% of the subscription price
  • Advanced features are charged on a per-site basis
  • Not tailored for Australian businesses
  • Functionality may be too complex for small businesses
  • Support is provided through the Philippines or self-help learning only
  • Australian market is small so changes for local requirements may be slow
  • Upgrades are automated and cannot be scheduled to suit business requirements
  • Functionality can be difficult to understand and use
  • Immature job costing solution

NetSuite is suited to:

  • Medium-sized business who are small multi-nationals, professional service providers or early adopters of technology

Back to Comparing ERP Packages