Sales staff need access to the latest information regarding orders, client history, contacts and past purchasing trends to ensure they make informed, effective decisions to provide tailored and responsive customer service and truly deliver a Perfect Store Call™.
Here are the two things you need to do to empower your workforce:
# 1: Keep them Mobile
Mobility is key to empowering employees, giving sales and merchandising teams the platform and tools they need for order-entry, shipment tracking, and business intelligence when they need it most – with their customers in the field, when they are on and offline.
#2: Provide the latest data
Empowered employees are informed employees.
Managers are faced with many challenges, especially when it comes to dealing with field based teams. By empowering their employees with mobility and up to the second data, managers are better placed to be able to solve a lot of challenges that can arise including:
- Having online and offline capabilities
- Bringing the whole team up to the level of top performers
- Encouraging top employees to help the rest of the team improve
- Standardising processes
With a mobile solution, information gets shared with the whole team, building competitiveness with top performers and improving administration company wide.
For more information on empowering the mobile workforce or contact us via www.opmetrix.com