Posted on: Tuesday April 08th, 2014

Author: Kilimanjaro Consulting

This month we sat down with Katrina Cowling, Kilimanjaro’s upgrade specialist, to go through some of the common issues clients face when upgrading their hardware. We asked her a few questions about how to avoid setbacks when upgrading, and the current system requirements for the latest version of Exo. See what she had to say in the short Q&A below.

From your experience, what are some of the common issues clients face when upgrading their hardware?

New hardware often comes loaded with new versions of software, like Windows or Office and is assumed that all existing software will continue to work just by re-installing it. That is not always the case, and the issue is not identified until after they are using the new hardware, which can impact on your ability to perform your day to day business activities.

How can you prevent this from happening in the future?

Always check with the suppliers of your key business software before updating any of your hardware or software to ensure it is compatible. Usually this is well documented and a quick phone call or email is all you need. In many cases you will need to upgrade your key business software to remain compatible with your new hardware and with Windows – this can then be planned for a time that you have resources available to complete testing, and issues can be resolved without affecting your live business operation.

Does Exo currently run on Windows 8?

Most versions do run, but only versions 8.6.2 onwards are officially compatible with Windows 8 and Office 2013. Running older versions may not perform as well, and specific functions may not work, such as emailing from Exo.

What is the most current version of Exo and when should I consider upgrading?

The most current version is 8.7, and you should consider an upgrade if you meet any of the following:

  • You are upgrading your hardware, servers, Windows, or Office software, or are planning to in the next 6-12 months
  • The new features included in the release are beneficial to your business
  • If it has been more than a year since your last upgrade (approx. 3-4 versions behind – in this case if you are on version 8.3 or older)