Posted on: Tuesday November 06th, 2012

Author: Katrina

With Kilimanjaro now offering upgrades to Version 8.6 of MYOB EXO, we wanted to provide our clients with the right answers to some frequently asked questions.

Should I wait and upgrade when I am ready to use the new features?

Keeping your EXO software updated to the latest stable version means you have the largest available set of features ready to go as soon as you need them. The upgrade process can take some time, and it is best to schedule this in when your key staff have the ability to perform the testing. Then, when you are ready to use the new feature it can be configured and setup as required (many are already pre-configured) without waiting for the upgrade process to be completed.

In the current climate having the ability to react quickly to market changes is critical and if you have the latest version installed, you and our consultants have the best array of tools to assist in providing solutions for your business. In addition, the smaller the version jump the lower the cost to upgrade, and as the ALF remains the same regardless of the version, it makes sense to have access to the latest features and bug fixes.

 Do we have to pay for the upgrade?

The new software version is available to you at no additional charge as part of your ALF. There is however a cost to physically perform the upgrade, conduct training on the new features, and fix any issues. This will vary depending on your system, the number of companies and the amount of customization. Our Sales team can discuss these costs in more detail with you.

 What sort of issues can arise from an upgrade?

It depends on your setup- EXO is not an of the shelf product and is customized to fit every business that implements it. In our experience the bigger the version jump, and the amount of customization or integration are the biggest risk factors, but even in these scenarios Kilimanjaro’s Upgrade Methodology assists to reduce the risk to your business.

 How do can I find out about the new features and if they will be relevant to my business?

Contact our Sales team, they will go through the details with you and provide access to release notes and related documentation.

 How long will it take to do the upgrade?

We perform a test upgrade first, usually out of hours, then hand over to you to test. The time varies for every client but we recommend keeping it to about 2 weeks. We then perform the live upgrade after hours and it is ready to use the next morning.

If you would like to find out more about upgrading to the newest version of EXO, please get in touch with our Sales team at [email protected] or on 1300 857 464.