Posted on: Wednesday March 18th, 2020

Author: Kilimanjaro Consulting

To ensure business continuity and support during the Coronavirus (COVID-19) pandemic, Kilimanjaro has made some changes to our standard procedures. These are designed so we can do our part to reduce the overall spread of the virus and ensure the health and safety of our staff and clients.

Contacting Kilimanjaro for Support with MYOB Exo and MYOB Advanced

Our 1300 857 464 National Support Number is failing intermittently due to a general overload on the systems of the company that provides this service. If you are unable to contact us on this number, please try our direct lines:

E-mails will be responded to as usual on:

Working from Home

We are allowing staff to work from home where possible. They have full remote access to our systems. This means that when you are talking to a Kilimanjaro staff member, they may not be in their normal office environment. Please exercise understanding and patience. All of our consultants are highly ethical and bound by strict confidentiality provisions, so you need have no concern about the confidentiality of your information, albeit in a home environment. Consultants also access our systems securely, using their company laptop and connecting through a secure terminal server.

Visiting our Offices

Face-to-face meetings may still be required from time to time.  We have implemented a set of protocols internally to minimise the risk of spread of infection. Please be aware of these protocols before you visit our offices. Our geographical distribution is a big plus in the current situation.

Visiting your workplace

We are discouraging our consultants from doing on-site visits. This means that we will all (staff and clients) need to adopt the use of technology to communicate. Our consultants will suggest the best options for all communication, being either phone, GoToMeeting, GoToTraining, TeamViewer or MS TEAMS if your organisation is MS TEAMS enabled. We understand that this may be challenging for some of our clients. Our consultants will do all they can to make this a seamless experience for you and adopt practical strategies such as clear agendas and timelines, regular breaks and video links where possible.

If you are requesting one of our consultants to visit your workplace, please let us know in advance what protocols we need to observe. We have advised our consultants to practice “social distancing” at all times.

Keeping the momentum going

If your MYOB implementation or project is already in progress, it would be wise to keep the momentum going. Even if you are working remotely this provides an excellent opportunity to focus internally, without the usual day-to-day distractions. Our consulting teams are fully equipped with the technology to work effectively while remote, and now is a great time to get those important projects finalised. We encourage you to contact your consultant or our project manager if you have any questions or concerns.

MYOB Exo and MYOB Advanced support

We understand how the constantly changing environment at the moment is affecting all businesses in one way or another. We want to assure all our valued clients that the Kilimanjaro Team is navigating through this as best we can and our team is still readily available to provide support for both MYOB Exo and MYOB Advanced in your business. If you need to contact us, please feel free to enter the contact form below or reach us on one of the numbers above. We are here to support you!

Updates

As the situation is constantly evolving, we may need to make some changes to these arrangements in the coming weeks. We will keep you informed as these changes occur.

In the meantime, please rest assured that we are here to support you in your use of clever, proven technology in these challenging times.