Kilimanjaro Consulting offers three types of support plans dependent on our clients’ needs.
Support Plan 1
- Monthly support fee for priority service
- Support, support calls and e-mails are charged at a reduced hourly rate
- Guaranteed response times
- Half-day Business Process Improvement consultation every 12 months
- Access to restricted area of Kilimanjaro’s website
- Priority bookings for training courses and discounts where available
Support Plan 2
- Per incident support
- Recommended for occasional users of support services
- As it is per incident, the work is added to our consultants’ schedules. This means that sometimes our consultants will be working overtime, at overtime rates
Support Plan 3
- Project orientated support
- Client-specific developmental work
- Dependent on the nature of the work, a fixed or hourly rate will be quoted
All support work will be quoted first for client approval before any work commences.
We do not provide support to clients who are not on a support plan.
For more information, please contact us on 1300 857 464 or send an email to [email protected]