1. Payments for invoices for cancellation fees cannot be used as a credit against future training.
  2. Payments for training are non-refundable and cannot be exchanged for credit.
  3. Cancellations by clients:
    • Attendees cancelling or rescheduling 6 or more business days prior to the course commencement must reschedule to a suitable session conducted within the next 90 days.
    • Attendees cancelling or rescheduling between 3 and 5 business days prior to the course commencement will forfeit 50% of the course fees. Attendees must reschedule to a suitable session conducted within the next 90 days. The remaining 50% of the paid course fees will be applied to the rescheduled session. Any remaining course fees must be paid in full before confirmation of the rescheduled booking will be sent.
    • Attendees cancelling or rescheduling less than 3 business days prior to the course commencement will forfeit 100% of the course fees.
    • Attendees that fail to attend will forfeit 100% of the course fees.
  4. Cancellations by Kilimanjaro Consulting:
    • Kilimanjaro Consulting reserves the right to postpone or cancel a course/session in the case of insufficient participants.
    • We will advise clients one week prior to the course commencing.
    • Attendees will be rescheduled to a suitable session conducted within the next 90 days.
    • No cancellation fees will be applied.